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Tzumi AquaBoost Boom : The device will not pair with my phone

This question relates to connecting a Tzumi AquaBoost Boom Waterproof Bluetooth Speaker BUY NOW to an Apple iPhone BUY NOW

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It appears in the list of devices but will not pair with my phone - it keeps saying pairing is unsuccessful
Question by Denise 6:29pm, 10th January 2021

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Colin (Admin) responded : 12:11pm, 12th January 2021 (6 days ago)
Simple things first; have you rebooted the phone? Also was the speaker paired to anything else recently before hand ?

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