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Tzumi Probuds 2-in-1 micro earbud : Right Earbud continues to Power Off

This question relates to connecting a Tzumi Probuds 2-in-1 micro earbud BUY NOW to an Apple iPhone 7 Plus BUY NOW

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Straight out of the box, I charged the buds right away for about 6 hours. I paired them together and with my phone iPhone 7 Plus, but after about 30 seconds the right bud announces power off and remains off.

I am listening to music and I will turn it back on by holding the button until I hear power on and it works for about 30 seconds and then again power off. Is there a fix?
Question by Catherine Ellis 3:20am, 15th October 2020

There is 1 response to this question

Juan (Admin) responded : 8:14pm, 18th October 2020 (1 week ago)
Make sure its seated completely in the charging base. Are there metal contacts visible between the base and the buds where they connect ? If so make sure they are clean.
Otherwise this sounds like a bad internal battery in one of them so I would return straight away to get exchanged.

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