Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates and Apple iPhone X devices - click to view
Tzumi Sound Mates
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
If you are unsure if your SoundMates are charging or what the light colors mean there is clarification of that here.
Apple iPhone X
Apple products such as iPhones, iPods and iPads are limited in terms of their ability to provide fairly standard Bluetooth functionality such as file sharing between devices, especially when the Apple device is connecting to a non-Apple device such as an Android smartphone. For details of the file sharing issue see: http://stackoverflow.com/questions/18884705/transfer-data-between-ios-and-android-via-bluetooth
There are apps though that can be installed between two Smartphones that can assist with file transfers!
How do I turn my earbuds off?
- Question by Lea 11:39am, 31st July 2019
There are 3 responses to this question including 1 solution
Juan (Admin) responded : 11:41am, 31st July 2019 (2 years ago)
Option 1: Long press the Multi-function button for about 4 seconds, hear Power off, the both earbuds will turn off. Option 2: Put earbuds into charging case and it will be charged automatically. Both earbuds will turn off during charging
Richard Sullivan responded : 2:19am, 2nd September 2019 (2 years ago)
hi I have tzumi soundmattes with sensor and how I can't reset it as it not coming in pairing mode only blue light is blinking and I can't even power off the buds by long pressing there on sensor
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