Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates and Apple iPhone 8 devices - click to view
Tzumi Sound Mates
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
There are apps though that can be installed between two Smartphones that can assist with file transfers!
My single ear piece charges, but it will not hold the charge for more than a few hours.
- Question by Gomersayshey 5:24pm, 12th May 2022
There are 5 responses to this question including 1 solution
Colin (Admin) responded : 5:24pm, 12th May 2022 (6 days ago)
Hi Gomersayshey, was it always like this or has it gotten worse over time ?
Marshall Hosey responded : 5:30pm, 12th May 2022 (6 days ago)
Since I got it.
Gomersayshey responded : 5:33pm, 12th May 2022 (6 days ago)
FYI, the charge light, after blinking for a few minutes, remains on, green, and solid. It "appears" to be either charging or all charged.
Andy (Admin) responded : 10:59am, 13th May 2022 (5 days ago)
Thanks for confirming. Different versions of the SoundMates vary in runtime but many variants are designed to last around only 2/2.5hrs. Ref: https://fccid.io/2AON7-5761/User-Manual/User-Manual-4069062
Gomersayshey responded : 2:09pm, 13th May 2022 (5 days ago)
I appreciate the manual. I cannot discern whether the 2 hrs referenced is for "active" use time or "ON" time. If this is for the amount of time that the bud is just turned ON, then this is unacceptable, I need to be able to trust that I will hear a call when it comes in during the entire day, not just the first couple of hours.. the ONLY thing i am trying to use them for is to hear a call or text when it comes in.
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