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Tzumi Sound Mates left ear not working

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone 8 Plus BUY NOW

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I only bought my Soundmates ear pods 2 days ago. About 5 minutes ago, while listening to some music on my iPhone, I heard my left ear disconnect without warning. (Mind you, both pods were fully charged when I put them in 10 minutes prior to this happening)....I disconnect my device from my phone, and disabled my Bluetooth feature on my iPhone, just to see if this would help. This didnt help at all. Now I have my right ear working great, while my left ear is stuck in a red and blue paring limbo. If there is anyone out there that can help me to fix this thing, I would appreciate it. Any help would do me good.
Question by MizuSeirei 7:25pm, 24th July 2018

There are 24 responses to this question including 3 solutions and 5 others deemed noteworthy

John (Admin) responded : 2:56am, 27th July 2018 (5 months ago)
I would unpair from the phone and start all over again. Delete the connection from the phone to stop the right one pairing before you have got the two buds working together.
Jan responded : 2:05am, 30th July 2018 (5 months ago)
Can't get both earbuds to work when making a phone call but both work when listening to music.
LT responded : 12:50am, 5th August 2018 (4 months ago)
You have to connect the bluetooth earbuds to each other first before you pair them to you wireless device. Its tricky, and an extra step than most people are used to, but if done right you should find a successful connection of both earbuds.
Anthony responded : 6:33pm, 6th August 2018 (4 months ago)
Just bought these and about to return them cos I cant get these damn things connect. I keep finding info saying pair them to each other, BUT NEVER SAYING in the world do I paid these to each other?
Mike (Admin) responded : 4:04am, 8th August 2018 (4 months ago)
LT: can you clarify how you did this ?
MizuSeirei responded : 4:10pm, 8th August 2018 (4 months ago)
The directions say power up the right pod and when the light stoops flashing, power up the left. When the left stops flashing then they are paired. I figured how to fix my issue too. My husband prefers the one ear method so his is still paired to one pod at a time. Mine was reconfigured to power up both. Its a bit complicated, but after a couple of times screwing around with them, I figured it out. Im still getting the Apple brand and passing these on to my younger cousin.

Chris (Admin) responded : 8:01pm, 10th August 2018 (4 months ago)
From another post...

In order to pair the two devices together, turn them both off. Unpair them from the phone. Turn on each device at the same time by holding down the buttons at the same time. Each will say power on at the same time. NOW - click the left ear's button. You should hear a tone in both earbuds. NOW you are paired together, go ahead and pair to your phone the one device in the list of discoverable devices list.

Does this help anyone?
dakota responded : 7:24pm, 28th August 2018 (4 months ago)
on my left earbud their is a red light on that doesnt go away even after charging all night. and ever since that happened i could not turn it on or off
Robert Davis responded : 8:19pm, 29th August 2018 (4 months ago)
I think if Tsumi is going to sell products they should have a Tech Support option for consumers. This forum bounces all over the place and does NOT answer peoples question directly and it is mostly incomplete. ONCE AGAIN - my problem is the that th RIGHT Earbud does NOT even Power ON. How can I sync/pair if it is not on? It shows charging on the charger but it has NO power.
Colin (Admin) responded : 11:42pm, 29th August 2018 (4 months ago)
In your case Robert it does sound like a possible fault, I would return to exchange them.
mauricio responded : 8:37pm, 18th September 2018 (3 months ago)
La primera vez que prendi los auriculares funcionaron, pero despues se desemparejo el auricular izquierdo y parece que no cargara, por que al ponerlo dentro de la caja el auricular izquierdo no muestra que carga, mientras que el derecho si. Sera que salio por defecto de fabrica malo. Ayuda por favor.

Vee responded : 7:52pm, 20th October 2018 (2 months ago)
Bought the pods 3 days ago, was having problem pairing them but then i figured it out after tons of switching of and the new problem is that after i get both pod paired and connected to my phone it works for 1 minute and then disconnect before shutting down. At first i thought it has low bar but after charging its still the same..Don't no what to do, think I'm gonna return it.
Marquis Jones responded : 2:57pm, 4th November 2018 (1 month ago)
First thing you have to do is
1. Disconnect and forget device
2. Turn on Bluetooth
3. Put both pods in your ear power them both at the same time
4. Dont let go after say connected keep holding power button until you hear a chime in both ears.
Ps. (Hold for 10sec approximately )
5.After you hear chime noise double click the left ear once dont keep double clicking
6. There should be 2 TZUMI SOUND MATES under your Bluetooth dont click both of them just the first one
7. Then your connected!!!
Your welcome go follow me on the gram now jonesbarber218
Legend responded : 5:03pm, 5th November 2018 (1 month ago)
Marquis Jones was Right!!!!! It worked perfectly. Thanks!!!!
Noodle responded : 7:33am, 10th November 2018 (1 month ago)
Marquis Jones thank you! They work perfectly now.
Ethan chavez responded : 4:54am, 12th November 2018 (1 month ago)
I bought these earlier I conected both and only the left played then I pushed a button on the right ear and then only the right ear played it wont do both at a time on both my iPhone 7or my iPhone 6 how do I fix it Ive tried every method it just wont work. Can you help me?

andres responded : 1:27pm, 14th November 2018 (1 month ago)
no prende el auricular derecho, que debo hacer?
Help responded : 1:43am, 18th November 2018 (4 weeks ago)
I paired but i still cant here both of them
d earl responded : 7:33am, 19th November 2018 (4 weeks ago)
I paired them to my phone but when I take the left 1 out to charge 1 loose the right side help.
bob responded : 8:57pm, 21st November 2018 (3 weeks ago)
jonesbarber218 had the answer that got me going. Thanks for your post
Armand Turner responded : 5:43am, 29th November 2018 (2 weeks ago)
Marquis Jones Thank you so much!

Anonymous responded : 4:24pm, 2nd December 2018 (2 weeks ago)
Marquis Jones, you are awesome! Thank you! You were totally right!
Celia Startton responded : 6:26pm, 12th December 2018 (3 days ago)
Marquis Jones best solution yet. Thank you.
bob responded : 10:19pm, 12th December 2018 (3 days ago)
Marquis Jones' method is the best I've read, but I had to turn off Bluetooth at step two, then turn in on after step 5. The rest is spot on. I disconnected from the iPhone and turned off Bluetooth before I could connect to my Samsung TV. That worked OK but I had to repeat the steps to re-connect to the iPhone.

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