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Tzumi Sound Mates only one side working

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone X BUY NOW

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I bought these yesterday charged them and everything and then I tried them out. First time it worked good. Then the second time during the day I used them I tried to connect them and in my Bluetooth pairing box it said there was two tzumi soundmates. When I connected one of them it would be one of the two earbuds and when I connect the other it would connect the other earbud. Then, when I listened to something only one of them would work.
Question by Rachelle 5:22pm, 30th July 2018

There are 65 responses to this question including 5 solutions and 15 others deemed noteworthy

Will responded : 4:09am, 3rd August 2018 (1 year ago)
Wish I could help... actually having same exact issue that you are having :(

Mark responded : 7:28pm, 10th August 2018 (1 year ago)
In order to pair the two devices together, turn them both off. Unpair them from the phone. Turn on each device at the same timeby holding down the buttons at the same time. Each will say power on at the same time. NOW - click the left ear's button. You should hear a tone in both earbuds. NOW you are paired together, go ahead and pair to your phone the one device in the list of discoverable devices.

Will K. responded : 9:31pm, 10th August 2018 (1 year ago)
Thanks Mark! Actually kept messing w/the ear buds and got em both working but how exactly I wasn't 100% sure. I recall completely turning off my phone's Bluetooth. Then turned off both earbuds. Then turned both earbuds on again and held down the button on one (or both earbuds) til I got the earbuds pairing voice prompt. After assuming they were both synced/paired... I went back into my phone, turned Bluetooth back on, then carefully picked/clicked on just ONE of the earbud Bluetooth connection options (not both). After that, they were working properly. Incidentally, if anyone is curious about sound quality (on a scale of 1-10) I give them about a 6 or 7. The mids aren't quite as smooth/clear, having a very, very slight tin can signature. The bass response is decent (better than expected) but not as hard hitting as I like. The bass could definitely use a active boost option. For the price, they're pretty good and they definitely sound better than those $19.99 wireless earbuds with the plastic band that sits around the neck with the wired earbuds that plug Into your ears(!)

Chad responded : 10:57pm, 12th August 2018 (1 year ago)
Thank you. That worked for me too on Samsung S7. Thought it was the bluetooth version. But pairing with each other first fixed them.

mmca0920 responded : 7:28pm, 14th August 2018 (1 year ago)
ok, mine was the same issue.. i just turned on my ear buds (both). in your phone both will appear just choose one, and then click one of the earbuds that is not working then you will hear a tone.. and both will work..Thanks guys

Andy (Admin) responded : 7:33pm, 14th August 2018 (1 year ago)
What phone was this on mmca0920 ?

Scott M responded : 2:42pm, 15th October 2018 (1 year ago)
I try everthing discussed but cannot pair my ear buds.
I heard power on and paring but not the beep saying that they pair?
Any ideas?

Brian Pipes responded : 8:06am, 19th October 2018 (1 year ago)
Scott M - same problem. I'm returning these pieces of junk!

Squareqestral48 responded : 4:22pm, 21st October 2018 (1 year ago)
This is making me so frustrated I cannot get the two earbuds to play at the same time.Any suggestions

Julia responded : 10:08pm, 21st October 2018 (1 year ago)
I've tried all of the topics discussed but still cant get the two to pair.... they both worked fine within the two days when I had gotten them, I was in a rush and was clicking them to get the Bluetooth on and only one paired, I've been trying to fix this ever since.

Andy (Admin) responded : 10:09am, 22nd October 2018 (1 year ago)
Squareqestral48 / Julia, you've seen this post?

Dan responded : 2:32am, 1st November 2018 (1 year ago)
my left Tzumi Headphone does not appear to power on, it does indicate it is charging bu when i power on i get no indication it is working.

Lea responded : 2:46am, 1st November 2018 (1 year ago)
Thanks for the fix gotta love these little buds #solutions

Schon responded : 3:07am, 1st November 2018 (1 year ago)
Okay so I figured it out so what u need to do is first make sure they are both turned off. Then u turn then in at the same time and u wait till they are in a parking mode.(They are flashing red and blue) then double tap on the right ear bud and connect with the first ear bud and both should work

Dan responded : 3:11pm, 2nd November 2018 (1 year ago)
Turn off Bluetooth turn both headphones on at same time then double click both. Youll hear a double beep in both ears. Turn Bluetooth back on. Click tzumi soundmates

Alexis responded : 3:28am, 4th November 2018 (1 year ago)
So I followed what Schon said to do turning both on in pairing mode and double clicking the right earbud and they both paired together!!!!! Thank you so much because I was literally 5 minutes from returning them lol.

Anonymous responded : 2:23am, 13th November 2018 (1 year ago)
Thank you schon! What he said about double tapping the right earbud worked perfect. I can tell actually hear out of both of them again

John responded : 7:20pm, 22nd November 2018 (1 year ago)
I think I may have a solution. Try resetting the Master Earbud before pairing.

To Reset the Master Earbud.

1. Hold down button on BOTH earbuds until you hear 2 chimes after the pairing prompt.
2. Then quickly press the button 2 times on the (left or right) master earbud until you hear a chime in that ear ONLY.

Connect Earbuds to Bluetooth
1. Press and hold BOTH earbuds until you hear the pairing Prompt in BOTH ears.
2. Select ONLY ONE Tzumi Soundmates in the Bluetooth options on the device. IF YOU SEE TWO OPTIONS YOU MAY HAVE TO REPEAT THE PROCESS OVER AGAIN.

3. Once device confirms Device Connected You should hear in both ears. Hope this helps.

Alycia responded : 4:01am, 25th November 2018 (1 year ago)
OK so all you do is turn the headphones on and hold the two buttons until it makes a beep take the right ear phone and click it twice. PROBLEM SOLVED. After 3 frocking hours of trying. Hahahahahaha ITS SO STUPID AND EASY. Your welcome!!

Rob Lawyer responded : 2:41am, 26th November 2018 (1 year ago)
Turn both Earbuds off & disconnect from Bluetooth. Turn both on at same time. Double tap Right ear Bud. Then reconnect to Bluetooth....

Anonymous responded : 6:48am, 27th November 2018 (1 year ago)
THANK YOU JOHN. this is the only thing that would work for me.

Tatiyana responded : 6:13pm, 1st December 2018 (1 year ago)
What worked for me after trying all these with no success was to hold both headphones at the same time until I heard a loud beep in both ears. Then I pressed the right bud twice and heard another tone an then went to my Bluetooth an it worked.

Aaron responded : 5:16am, 4th December 2018 (1 year ago)
For me i shut off blue tooth, turned both headphones on, and after i hear they were pairing, i double tapped both buttons n heard beeps and then after a couple seconds they double beeped (indicating pair success). I then turned on blue tooth and connected to both working. Tried on both a galaxy note 8 and iphone 8 n dont believe phone matters at all. After it works once they always connect together.

Billy responded : 11:13am, 7th December 2018 (1 year ago)
I need help!! Only one of my ear bud is paired. The right ear bud is flashing red and blue. In my bluetooth settings there is only one tzumI and that one is paired. I don't hear any chimes if I double click. Ive tried unparing and reparing no luck please help!!

Anonymous responded : 1:26pm, 7th December 2018 (1 year ago)
I followed Schon and everything worked! Thanks!

dominick responded : 1:51pm, 7th December 2018 (1 year ago)
I followed Schon advice and everything worked! Thanks!

Anonymous responded : 2:01pm, 9th December 2018 (1 year ago)
My left ear bud will not turn on

Orlando responded : 1:11am, 15th December 2018 (1 year ago)
Thank you schon, shit worked bro. Good job. A million Thank You's

Steven responded : 11:18am, 15th December 2018 (1 year ago)
idk how many ppl even still have these lol but if you haven't returned yours yet my issue is that it required a double click just tapping the left once didn't do it. Had to do it twice in rapid succession just like double clicking on a computer.

Maude Bernier responded : 10:02pm, 19th December 2018 (1 year ago)
Merci Tatiyana jai russi

Leo responded : 11:42pm, 23rd December 2018 (1 year ago)
Unpair them from your phone amd forget the device. Then power on both by pressing the side buttons at the same time, you'll hear a voice that says power on. Then double click the keft ear bud sound button, you'll hear a beep in both earbuds after which they should be paired to each other. Finally, pair them to your phone or bluetooth capable device. Youre Welcome

Barry Smith responded : 3:01pm, 25th December 2018 (1 year ago)
Not working... left bud not even charging never mind pairing... help!

Mike responded : 3:49am, 30th December 2018 (1 year ago)
Followed Johns instructions, and finally got both ear buds working. I started over from scratch. I believe the key is to get the Earbuds paired and then pair to the device. Sound quality is great! iPhone 8

marcus responded : 4:51am, 30th December 2018 (1 year ago)
do just like schon says it works. now though mine stay at 100% volume even if I turn my laptop down

Hunter Riegsecker responded : 12:49am, 3rd January 2019 (1 year ago)
If you double click the earbud that isn't pairing, then it should connect. There will be a different sound it makes to show that it is all good.

Mykaila responded : 3:05pm, 3rd January 2019 (1 year ago)
Still won't work tried everything so confused oml

Anonymous responded : 10:22pm, 3rd January 2019 (1 year ago)
what if you do everything mark said but it still doesn't work?!

Arianna Nicole Shaffer responded : 5:43pm, 8th January 2019 (1 year ago)
Its doesnt work. I have tried everything i have been told. Im thinking about returning them. Cuz why have earbuds if only one works. I need help. I want these to work

Chuck responded : 7:39pm, 10th January 2019 (1 year ago)
My right earbud NEVER has turned on. It is fully charged. None of these steps will work on a non-powered on earbud. How do I fix an earbud that won't power on?

Anonymous responded : 12:51am, 13th January 2019 (1 year ago)
Ok so today I connected to the bluetooth in my car and then came home and the pods were disconnected from each other. I tried what i usually do but it didnt work until i turned them both off then on again at the same time but when holding Both buttons down to turn them on I KEPT holding them down until i heard a chime and then double clicked them both and it worked.

Lily responded : 12:52am, 13th January 2019 (1 year ago)
Ok so today I connected to the bluetooth in my car and then came home and the sound mates pods were disconnected from each other. I tried what i usually do but it didnt work until i turned them both off then on again at the same time but when holding Both buttons down to turn them on I KEPT holding them down until i heard a chime and then double clicked them both and it worked.

Arianna Shaffer responded : 8:22pm, 15th January 2019 (1 year ago)
Okay, so, i was using them one day, they were both working perfectly fine for 3 hours. And then the right ear bud just stopped working. I have charged it for days. And i have tried to turn it on. It wont turn on. My left ear bud works wonders right now. But the right-NOPE! help!

Anonymous responded : 9:59am, 17th January 2019 (1 year ago)
So, I tried all of these and like a combination of theme worked.

1) Turn on both Bluetooth headphones at the same time
2) keep the button held (so like, keep them held down from the power button.)
3) you should hear the chime in both years
4) double tap them both (to make sure only one of the labels pops up in the Bluetooth connection on your phone instead of two)
5) pair them and hopefully they work.

Literally, Ive been trying all these and this seemed to work for me. Lol, Im literally just using these until I can actually afford air pods

Anonymous responded : 4:08am, 19th January 2019 (1 year ago)
The double click totally worked, thank you so much you guys! Now my daughter is happy

Sherrie responded : 11:40pm, 22nd January 2019 (1 year ago)
It all worked for me, the pairing and had sound coming from both ear buds, for about a minute and then the left stop working again? Anyone else have this issue? How do I keep the left ear bud working? They sound great when they both work.

Claire responded : 1:02pm, 23rd January 2019 (12 months ago)
I'm having the same problem. I just got these a couple days ago and it worked fine the first day. The second day, it wouldn't connect. How do I fix this? I would greatly appreciate it.

Anonymous responded : 3:12am, 24th January 2019 (12 months ago)
When i Connect my airpods to my bluetooth, they connect fine, but two Tzumi things show up, but when i dissconnect one of them the other airpod works. it is like it is off and on.

Isabelle urban responded : 2:21am, 1st February 2019 (12 months ago)
Step one: turn off both Tzumi Sound Mates.

Step two: turn off Bluetooth

Step three: turn on both Sound Mates

Step four: turn on Bluetooth

Step five: double tap right sound mate until you hear a ding

Step six: double tap left sound mate until you hear a ding

Should be fixed :)

Christy responded : 3:30pm, 5th February 2019 (12 months ago)
John your answer worked. Thank you, I was so close to taking them back!

Sai responded : 3:20pm, 9th February 2019 (11 months ago)
I have thsese and if I turn on them I am getting it as two devices if I press on one only one ear bud is connected need help please

Jane responded : 11:05pm, 14th February 2019 (11 months ago)
None of these things have worked

Pinoy responded : 4:55am, 17th February 2019 (11 months ago)
Okay mine doesnt work either after trying so many times following so many instructions. But after I took my hammer and smashed them both, now Im free with that damn device.

ThirtyKayy responded : 10:22pm, 22nd February 2019 (11 months ago)
Disconnect the earbuds from your phone .
Turn them off , then turn ehm back on
(At the same time )
Then at the same time click each earbud 3 times and on the third click hold it till you hear a ding

Cecelia responded : 8:40pm, 26th February 2019 (11 months ago)
More than a little frustrated at this point.
I ordered a pair of Tzumi Bluetooth earbuds this summer for bike riding and they worked for about 3-4 months before the right bud died completely. These were wired together so my guess is a wire lost connection. I emailed Tzumi and they agreed to send me a replacement even though I hadn't saved my receipt, which was kind of them and I do appreciate that. They sent a completely wireless pair different from the ones I had purchased. I didn't mind this since they fit more comfortably and I liked the idea of totally wireless buds. The left bud has not worked properly from the start though. I have tried everything I can think of but the left bud audio comes in and out sporadically. It must be connected since it gives audio briefly and occasionally, but listening to audio this way is terribly annoying so I can only use the right bud. This is the same problem I had with the pair that was replaced. Since they already replaced the first pair despite my lack of sales receipt I don't want to request another replacement, but this is still frustrating.

linsey responded : 12:37pm, 1st March 2019 (11 months ago)
i have tried everything and nothing will work. this is really making me mad.

Emmaline responded : 9:14pm, 14th March 2019 (10 months ago)
Okay so I double tap/clicked both of them to get them to pair together but only the right one chimed 2 times I so confused they havent worked from the start!

Martha responded : 5:55am, 20th March 2019 (10 months ago)
Tks Isabella urban. Good instructions

Ely responded : 12:31pm, 29th March 2019 (10 months ago)
I can't git the left to make a ding at all help

Tracey responded : 12:05am, 5th April 2019 (10 months ago)
Ok I got these at Walmart they both work s separately so I tried pairing them together and now the left earbud wont do anything I dont have a red light for your charger but the right one works great the left one does nothing

Ashley responded : 12:33am, 10th April 2019 (9 months ago)
What you gotta do if you have a Samsung galaxy s8 of higher and both arent pairing, go to bluetooth, click the 3 dots and click dual audio this allows 2 devices to be used at once and both earbuds are different so u have to have the dual on, then when you hold the button down after the voice said it's on you will hear a beep, click both bluetooth devices and it should connect both of them and they will work at the same time

Lil B responded : 6:03am, 29th April 2019 (9 months ago)
Thank you, theses work perfect now

Charlize Garcia responded : 2:47am, 7th June 2019 (8 months ago)
If you are having trouble with your soundmates. What you do is hold both of them at the same time until it says ''Power On'' then after then click the right earphone two times then you should hear two beeps then after that ''BOTH'' of them should work :)

Melanie Golovin responded : 5:52am, 30th June 2019 (7 months ago)
Nope. No matter what I do I cannot get both earbuds to play on an iPhone 8 Plus. Been working on this for two solid days. Ready to just trash them and buy from Apple. Not worth my aggravation. They still show up as two separate devices.,

Jonathan responded : 1:15am, 24th July 2019 (6 months ago)
Just picked up a pair of these and having the same problem. Only thing is... It seems this is a new version where they have eliminated the button, the only way of fixing the problem, and kept the problem.
Don't know what to do

Christian Peck responded : 3:52pm, 26th July 2019 (6 months ago)
I cant get left bud to make a ding at all. I've tried all of these none work

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