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Tzumi soundmates broke?? not sure what is wrong

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone 6s BUY NOW

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hi! the bottom part of my left earbuds (silver part) has become loose, and wont charge. when i put it in the container the other light for the chagring earbud immediately turns off. sometimes when im paring, they will pair together and then the right one powers off. idk if they broke or what. i really dont wanna go buy another pair of earbuds :/ thank you!
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Question by Anna 6:31pm, 4th December 2018

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Chris (Admin) responded : 11:45pm, 6th December 2018 (3 days ago)
Are they not within warranty and possible to replace ?

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