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Tzumi Soundmates charging issues

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Samsung Galaxy s7 BUY NOW

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There are 281 other questions relating to the Tzumi Sound Mates - click here to view.   39 of the answers are marked as solutions.

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Troubleshooting tips
We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
I'm not sure what's going on with my earbuds but they aren't charging properly. I've had them charging for at least 2 days now. The box is still lit up red. The light by the left earbuds is lit up red as well. But the light by the right earbud won't light up. I took them off the charger after a day. Went to power them on, got them connected, and not even 5 minutes later they tell me that the batter is low and powers off. Why aren't they properly Charging? What can I do so that they charge properly?
Question by Jess 9:24pm, 22nd December 2018

There is 1 response to this question

John (Admin) responded : 2:57pm, 26th December 2018 (2 years ago)
We have some other posts about charging soundmates. Start with the one linked to from the 'trobuleshooting tips' box at the top of the page. Let us know if that helps.

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