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Why can't I pair my head phones to my Samsung Galaxy s10

This question relates to connecting an Onn head phones BUY NOW to a Samsung Galaxy S10 BUY NOW

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I pair my head phones to my Samsung Galaxy s10.
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Question by Alicia Diane Greene 2:02am, 2nd January 2022

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Luis (Admin) responded : 9:21pm, 4th January 2022 (3 weeks ago)
Can you confirm the exact model of the Onn device please.

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