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Why has bluetooth communication stopped?

This question relates to connecting a Samsung Galaxy Tablet s2 to a Bose mini II SoundLink

My tablet s2 is unable to communicate with my Bose Mini II SoundLink. This began today after having worked for about a year. I have tried pairing in settings, have disconnected and tried to reconnect and have turned off and restarted both devices. The Bose SoundLink communicates fine with my Samsung Note 4.
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Question by Gerald Kennally on 11:29pm, 10th November 2017

There are 6 responses to this question including 1 solution

Juan (Admin) wrote on 11.11.2017, 15:01:10 (8 months ago)
Most important can you confirm in detail what happens when you try pairing again?
Gerald Kennally wrote on 11.11.2017, 20:38:14 (8 months ago)
When this started yesterday i could see the Soundlink listed on the tablet. When i tried to connect it would say it was unable to pair. I don't remember the exact words. Later the Soundlink disappeared from the list and did not appear when I pressed scan.
John (Admin) wrote on 11.11.2017, 23:24:06 (8 months ago)
Thanks for confirming. To clarify, are you sure you are activaiting pairing on the soundlink? What coloured lights is it showing and what are you pressing to pair ?
Gerald Kennally wrote on 11.11.2017, 23:31:18 (8 months ago)
The light in the bluetooth icon is white. This has been the case since before the malfunction.
Chris (Admin) wrote on 11.11.2017, 23:43:57 (8 months ago)
It sounds like you aren't pairing correctly as pressing the pair button should result in a blue flashing. Are you holding it long enough?

The manual is here for reference: https://assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/products/speakers/soundlink_mini_ii/pdf/AM741811_03_OG_SL_mini_BT_spkr_II_MLvo.pdf
Gerald Kennally wrote on 12.11.2017, 09:27:35 (8 months ago)
Ok. I held the bluwtooth button down for longer
It turned blue and eventually I managed to pair them. Somehow Media Audio had been switched off. Once I connected and switched it on it was back to normal. Thanks

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