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Tzumi ProBuds v2 : Why won't my left headphone work?

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I can't hear any sound out of my left bud, it says it's turned on and connected to my device but no audio and when it turns on it doesn't say the " power on " either. I have tired to recharge and reset and repair but nothing has worked. Please help
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Question by Pickle 4:28am, 22nd November 2022

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Pedro (Admin) responded : 1:30pm, 24th November 2022 (2 weeks ago)
Hi Pickle. We've had this reported before although don't have a definitive solution as of yet. Can you first clarify what you did to reset the device?

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