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SoundMates won't connect

This question relates to connecting a The sound mates head phones are not connecting each other to play music BUY NOW to a Samsung Galaxy Smartphone BUY NOW

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I have purchased the sound mates wireless headphones. They both say that they are connected to my phone yet when I listen to music its only the right or left side. But I can pause it with the other one.
Question by Jari 8:21pm, 5th January 2019

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Juan (Admin) responded : 3:02pm, 10th January 2019 (2 weeks ago)
Are you sure you paired both buds together BEFORE trying to pair to your phone? This is a common cause of this issue.

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