Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
I have purchased the sound mates wireless headphones. They both say that they are connected to my phone yet when I listen to music its only the right or left side. But I can pause it with the other one.
- Question by Jari 8:21pm, 5th January 2019
There is 1 response to this question
Juan (Admin) responded : 3:02pm, 10th January 2019 (4 months ago)
Are you sure you paired both buds together BEFORE trying to pair to your phone? This is a common cause of this issue.
Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.