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Wireless blackweb sport headphones appear to be fully charged but won't turn on?

This question relates to connecting a Blackweb Bluetooth Headphones BUY NOW to a Samsung Note 8 android BUY NOW

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When I have the headphones are plugged in they have the blue light to indicate they're fully charged, but when I take them off the charger I can't get any response from them. I've had them for about 3 months but this is the first serious problem I've had.
Question by Heather 9:29pm, 6th January 2019

There are 6 responses to this question

Mike (Admin) responded : 3:08pm, 10th January 2019 (2 months ago)
We've not had other reports like this with this particular device I believe.... it sounds like it might be a bad internal battery. Try to use another charger/cable if you can but otherwise if within warranty I'd get exchanged.
Ron Haislip-Hansberry responded : 8:02pm, 11th January 2019 (2 months ago)
Heather I am having the same issue.
Anonymous responded : 7:21pm, 16th January 2019 (2 months ago)
im having the same problem
Juan (Admin) responded : 11:03pm, 17th January 2019 (2 months ago)
I would suggest exchanging them, this sounds like a fault
Amanda responded : 3:38pm, 18th February 2019 (1 month ago)
I just bought listened to them once and its mine wkmt turn on either
Velma responded : 12:18am, 18th March 2019 (5 days ago)
I just bought mine in the last Month and mine wont turn on either. The blue light goes on when charging but as soon as I take it off the charger it will not turn on.
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