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Tzumi Sound Mates : Won't charge in case

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Samsung Galaxy 9 BUY NOW

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When I put the headphones in the case to charge they don't charge everytime. More times then not the wont. But If I plug the case into the wall to charge it they will charge right away. Plus they only last for less than an hour. Are my headphones defective??
Question by Emillie 3:35pm, 18th July 2019

There is 1 response to this question

John (Admin) responded : 1:19am, 25th July 2019 (6 months ago)
The duration of usage sounds about right, we've had many people report/complain about this amount of time.

Regarding charging, please clarify how you are normally charging them if not via the wall ?

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