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Tzumi Soundmates won't charge

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone BUY NOW

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Okay so I got this product yesterday and have been charging it for the whole night but when I woke up it was dead. I was charging the box with the ear buds in it but the box had a red light on so I dont know if that good or bad... I would really like to use it but I cant please help.
Question by Giselle 8:18pm, 17th December 2018

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Mike (Admin) responded : 6:50pm, 22nd December 2018 (2 years ago)
Clarification of how the charging lights work and what they mean is here:

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