Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
Andy (Admin) responded : 12:57pm, 19th March 2019 (2 years ago)
Please give more information, specifying exactly the steps you undertook to try and pair the devices together along with what feedback the devices gave (lights/sounds) and any error msgs either side reported. There are also many marked solutions and tips for the soundmates if you look at the box below of related questions.
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