Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
If you are unsure if your SoundMates are charging or what the light colors mean there is clarification of that here.
I've had the Tzumi sound mates for 4 days and when I use they only last about an hour then they die. What is the battery life on these?
- Question by Darrold tannehill 3:58pm, 22nd August 2018
There are 2 responses to this question
Juan (Admin) responded : 11:57am, 23rd August 2018 (2 years ago)
We have had some others report low battery life time but not that many... I'd suggest exchanging for a second set with your retailer. Let us know how they are as it would be great to share this info.
Sue Lenihan responded : 3:39pm, 7th February 2019 (2 years ago)
Mine are only staying charged forb15 min ??? Please help I love the sound and the way they fit!
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Juan (Admin) responded : 11:57am, 23rd August 2018 (2 years ago) 
