| Recent Questions | Asked by | Responses | Last Update |
|---|---|---|---|
I can hear sounds coming out from my SoundMates even on lowest volume  |
Limey Zoo | 1 | 2 months ago by Mike (Admin) 8:30am, 28th Apr 2022 |
✅ SOLVED: Tzumi Sound Mates : Only one ear bud charges the other one wont come on at all. I have cleaned contacts  |
James McDuffie | 2 | 3 weeks ago by Dragon 8:13pm, 13th Jun 2022 |
| ✅ SOLVED: Tzumi Sound Mates, one of the earbuds wont charge |
mike | 10 | 1 month ago by Ur mom 2:24am, 25th May 2022 |
| ✅ SOLVED: Tzumi Sound Mates : won't hold charge for more than a few hours |
Gomersayshey | 5 | 2 months ago by Gomersayshey 2:09pm, 13th May 2022 |
| ✅ SOLVED: Tzumi Sound Mates : Case won't charge, so headphones won't charge |
Stacy Ricks | 7 | 2 months ago by Gomersayshey 4:37pm, 12th May 2022 |
| Tzumi Sound Mates : Left earbud is noticably quieter |
John R Finlay | 3 | 2 months ago by John R Finlay 11:54pm, 7th May 2022 |
| Tzumi Sound Mates : what do green lights on charging case mean ? |
mya | 0 | 2 months ago 6:23pm, 19th Apr 2022 |
| Tzumi Sound Mates left earbud keeps disconnecting |
Rich | 1 | 4 months ago by scammed consumer 1:28pm, 27th Feb 2022 |
| Why won't my Tzumi soundmates connect to my school chromebook? |
sophia | 1 | 5 months ago by Chris (Admin) 12:27am, 7th Feb 2022 |
| Tzumi Sound Mates : Sound Muted on phone, but earbuds still playing sound - impossible to mute sound |
Mark | 5 | 5 months ago by Luis (Admin) 8:46am, 1st Feb 2022 |
| ✅ SOLVED: Tzumi sound mates lights clarification |
Anonymous | 4 | 5 months ago by Colin (Admin) 10:15am, 26th Jan 2022 |
| ✅ SOLVED: Tzumi Sound Mates : White light on case, what is it for ? |
Thomas Brundige | 1 | 5 months ago by Juan (Admin) 10:14am, 26th Jan 2022 |
| ✅ SOLVED: Tzumi Sound Mates stay at 100% volume even if I lower it on my laptop |
marcus | 30 | 5 months ago by Maggie 5:28pm, 22nd Jan 2022 |
| ✅ SOLVED: Tzumi Sound Mates : Can these earbuds connect to my Windows 10 laptop? |
REBECCA J SMITH | 9 | 5 months ago by Laura 7:59pm, 16th Jan 2022 |
| ✅ SOLVED: Tzumi Sound Mates : Mine don't have a multifunction button at all |
Kelli Fowler | 26 | 6 months ago by Pam 3:34am, 12th Jan 2022 |
| ✅ SOLVED: Tzumi SoundMates Buds pairing problem |
anonymous | 22 | 6 months ago by Ed 2:24am, 3rd Jan 2022 |
| Tzumi Sound Mates : When I put them in the case the right will charge and the left blinks then completely shuts down |
Robert dixon | 0 | 6 months ago 10:41pm, 26th Dec 2021 |
| ✅ SOLVED: Tzumi Sound Mates only one side working |
Rachelle | 71 | 6 months ago by Ryan Gray 8:29pm, 25th Dec 2021 |
| Tzumi Sound Mates : When I pair them to the computer it shows that it is paired but when i play any music or sound it comes through the computes speakers |
James | 1 | 6 months ago by Colin (Admin) 2:52pm, 19th Dec 2021 |
| Tzumi Sound Mates : Why do they say their connected to my phone but the sound still comes from my phone. |
Cadence | 2 | 7 months ago by Crystal 6:32pm, 16th Nov 2021 |
| Tzumi Sound Mates : The volume of the announcements are too loud |
Charlie | 2 | 7 months ago by Crystal 6:24pm, 16th Nov 2021 |
| Tzumi SoundMates: when I watch videos, why does the sound lag? |
Anonymous | 10 | 10 months ago by khalia 12:39am, 1st Sep 2021 |
| Tzumi Sound Mates : Actively paired to phone while in charging case |
Tracy G | 1 | 11 months ago by Suzanne Bronson 4:15am, 31st Jul 2021 |
| ✅ SOLVED: Tzumi sound mates - how do I know when fully charged? |
Chris Quinn | 25 | 11 months ago by George Dempsey 6:10pm, 18th Jul 2021 |
| ✅ SOLVED: My Tzumi Soundmates can't use both buds at once |
Arturo Hurtado | 44 | 1 year ago by Riley Della Grace Tory 4:12am, 8th Apr 2021 |
| Tzumi Sound Mates : Right earbud will not power on |
Trevor | 2 | 1 year ago by jose 2:08am, 3rd Apr 2021 |
| ✅ SOLVED: Tzumi Sound Mates : Device not charging |
Rebecca | 5 | 1 year ago by Marcus Ramer 3:46pm, 25th Feb 2021 |
| ✅ SOLVED: Tzumi Sound Mates : I got one of my SoundMates wet, will it work? |
Megan Short | 1 | 1 year ago by Pedro (Admin) 10:18am, 9th Feb 2021 |
| ✅ SOLVED: Tzumi Sound Mates : My Earbuds aren't charging properly |
Jordyn | 7 | 1 year ago by Megan Short 11:14pm, 8th Feb 2021 |
| ✅ SOLVED: I can't change the volume on my tzumi sound mates and it's way too loud. What do I do? |
WenJing Xing | 3 | 1 year ago by Juan (Admin) 4:35pm, 26th Jan 2021 |
| ✅ SOLVED: Tzumi Sound Mates : Volume |
Ronni Alsteens | 3 | 2 years ago by Kevin 11:43pm, 29th Dec 2020 |
| Wont turn on |
Ramone | 2 | 2 years ago by Karusve Rincon 2:03pm, 15th Dec 2020 |
| Tzumi Sound Mates : Right earbud wont charge |
Marcus Hernandez | 4 | 2 years ago by Port 3:58am, 3rd Dec 2020 |
| ✅ SOLVED: Right Tzumi Sound Mates earbud won't power on |
Miguel | 30 | 2 years ago by Sylvain 6:31pm, 1st Nov 2020 |
| Tzumi Sound Mates : how do I change my pin or password to pair to my phone? |
ashley smith | 3 | 2 years ago by Luis (Admin) 4:03pm, 25th Sep 2020 |
| Tzumi Sound Mates : Fully charged right earbud cuts out after 5 seconds |
Christopher | 4 | 3 years ago by John (Admin) 11:48pm, 15th Aug 2019 |
| Tzumi Sound Mates : My right earbud flashes red and blue constantly |
Anonymous | 0 | 2 years ago 6:31pm, 1st Mar 2020 |
| I can't pair my Tzumi bluetooth SoundMates |
Christopher Lopez | 1 | 4 years ago by Chris (Admin) 9:31pm, 26th Oct 2018 |
| ✅ SOLVED: Tzumi Sound Mates : How do I make the visual and audio sync up? Problems connecting a Tzumi Sound Mates  Buy Now to a HP (Hewlett-Packard) HP (Hewlett-Packard) Pavilion Desktop Buy Now |
Anonymous | 1 | 2 years ago by Dear user 11:34pm, 23rd Jul 2020 |
| ✅ SOLVED: Tzumi Sound Mates : Earbud volume on a Samsung device |
Maryann | 11 | 2 years ago by Sabita 10:22pm, 26th Jun 2020 |
| Right soundmate not charging Problems connecting a Tzumi Sound Mates Buy Now to a HP (Hewlett-Packard) HP (Hewlett-Packard) ZBook Laptop Buy Now |
Anonymous | 0 | 2 years ago 7:51pm, 26th Jun 2020 |
| ✅ SOLVED: Tzumi Sound Mates left ear not working (due to the devices not being paired together properly) |
MizuSeirei | 42 | 2 years ago by not saying my name 1:21am, 9th Jun 2020 |
| Tzumi Sound Mates : Pairing Code |
Michael | 1 | 2 years ago by Pedro (Admin) 6:02pm, 17th May 2020 |
| ✅ SOLVED: Tzumi Sound Mates : The batteries only last about 2 hours |
Christian Gonzales | 11 | 2 years ago by J S 2:19am, 5th May 2020 |
| Lost charger cord for Tzumi Bluetooth headphones |
Crystal | 3 | 2 years ago by Marcus Benning 11:18pm, 30th Apr 2020 |
| ✅ SOLVED: Can you pair Soundmates to an HP computer ? |
jamie | 1 | 2 years ago by Chris (Admin) 2:35am, 29th Apr 2020 |
| Only one is working and I don't have a multi-function button |
Rylea | 0 | 2 years ago 10:20pm, 23rd Apr 2020 |
| ✅ SOLVED: Tzumi Sound Mates - how do I turn them off? |
Lea | 3 | 2 years ago by Babar haroon 10:03am, 2nd Apr 2020 |
| Tzumi Sound Mates : How to get headphones to work separately? |
Diamond | 1 | 2 years ago by Pedro (Admin) 10:38am, 27th Mar 2020 |
| How do you find your other pair of soundmates when its lost? |
Tyjah-lynn | 1 | 2 years ago by Emily 12:15am, 23rd Mar 2020 |
| Pair ok,but connect to phone, only 1ear gets sound |
dave | 1 | 2 years ago by Juan (Admin) 1:13pm, 19th Mar 2020 |
| Tzumi Sound Mates : Something else is wrong |
Anonymous | 2 | 2 years ago by Dear user 11:11am, 10th Mar 2020 |
| Right ear buds blinks red and it will not turn on |
Savannah | 1 | 2 years ago by Bob 8:24pm, 4th Mar 2020 |
| Tzumi Sound Mates : Right buds is not working |
John Ryan | 0 | 2 years ago 10:35am, 4th Mar 2020 |
| Tzumi Sound Mates : Blue/red light won't stop blinking |
Aubrey | 0 | 2 years ago 3:55am, 17th Feb 2020 |
| Tzumi Sound Mates and Samsung Galaxy S10 : Can't connect both |
Javon | 1 | 2 years ago by John (Admin) 4:16pm, 13th Feb 2020 |
| Tzumi sound mates won't power on |
Tracey England | 1 | 2 years ago by Andrea 10:54pm, 7th Feb 2020 |
| ✅ SOLVED: Tzumi sound mates dont connect to each other |
dan | 36 | 2 years ago by Idek 12:26am, 31st Jan 2020 |
| Tzumi Soundmates Aren't Working At All |
Iseya Estella | 1 | 2 years ago by Mixy 6:29am, 22nd Jan 2020 |
| Tzumi Sound Mates and Samsung Galaxy Smartphone : Error conection to my device |
Paula | 4 | 2 years ago by Paula 7:04pm, 4th Jan 2020 |
| I lost the lid to my earbuds will they still charge |
Arlene Phipps | 0 | 2 years ago 8:13pm, 1st Jan 2020 |
| ✅ SOLVED: Can Tzumi Sound Mates case have different silicone cases ? |
laela | 1 | 3 years ago by Colin (Admin) 6:18pm, 30th Dec 2019 |
| The Tzumi Sound Mates case charges the Wireless Earbuds and I wanted to know how many times can the case charge the Sound Mates? |
James james | 1 | 3 years ago by laela 1:01am, 30th Dec 2019 |
| Tzumi Sound Mates : Left earbud really quiet |
Ali | 4 | 3 years ago by Zak 4:12am, 29th Dec 2019 |
| ✅ SOLVED: Tzumi Sound Mates : Using Microphone |
Stacy | 4 | 3 years ago by Taylor 4:37pm, 26th Dec 2019 |
| Tzumi Soundmates Charging Issue |
Simon | 0 | 3 years ago 4:15am, 18th Dec 2019 |
| Tzumi Sound Mates : Left earbud not powering on |
Malachi | 1 | 3 years ago by Juan (Admin) 1:42am, 10th Dec 2019 |
| Tzumi Sound Mates : Trying to connect ear buds to chromebook Problems connecting a Tzumi Sound Mates Buy Now to a HP (Hewlett-Packard) HP (Hewlett-Packard) Chromebook 11 G1 Buy Now |
Denise | 1 | 3 years ago by Mike (Admin) 1:13am, 8th Dec 2019 |
| Charging Tzumi Sound Mates |
Darlene | 14 | 3 years ago by Crystal 9:01pm, 5th Dec 2019 |
| Tzumi Sound Mates : Not Working Properly |
Rene Morales | 2 | 3 years ago by Rene Morales 1:23pm, 22nd Nov 2019 |
| Can't find soundmate on my device |
Toun | 7 | 3 years ago by Kevin Kaldenbach 4:53pm, 12th Nov 2019 |
| Tzumi Sound Mates : They wont show up on my Bluetooth |
Genaro | 3 | 3 years ago by Matias 2:36am, 10th Nov 2019 |
| Tzumi Sound Mates won't power on at all! |
Chad | 12 | 3 years ago by Kirsten Graham 10:20pm, 23rd Oct 2019 |
| Tzumi Sound Mates : How to get both fo them to play music ? |
Kashia | 1 | 3 years ago by Pedro (Admin) 2:42pm, 19th Oct 2019 |
| Tzumi Sound Mates : won't connect to each other. |
Ian LaRue | 1 | 4 years ago by Juan (Admin) 3:38pm, 25th Nov 2018 |
| Tzumi Sound Mates : How to get both fo them to play music ? |
Kashia | 0 | 3 years ago 11:02pm, 13th Oct 2019 |
| Tzumi Sound Mates : not working |
Shaun | 1 | 3 years ago by Mike (Admin) 2:27pm, 19th Oct 2019 |
| ✅ SOLVED: My left Tzumi Sound Mates earbud will not charge |
Ayden Baker | 4 | 3 years ago by Rita 9:08pm, 17th Oct 2019 |
| Tzumi Sound Mates no sound on one side |
Anonymous | 1 | 3 years ago by Luis (Admin) 9:38pm, 11th Oct 2019 |
| My left earbud does not work when I connect them at the same time |
Anibal Suazo | 0 | 3 years ago 1:07am, 8th Oct 2019 |
| What if my sound mates don't have any buttons? How do u reset and connect to Bluetooth? |
Geri | 0 | 3 years ago 3:29pm, 6th Oct 2019 |
| Tzumi soundmates won't pair together |
Dalton | 8 | 3 years ago by Shonda 4:30pm, 8th Oct 2019 |
| ✅ SOLVED: Tzumi Soundmates : when making call on the earbuds I only hear on right earbud |
marcus | 3 | 3 years ago by Diane 1:06am, 5th Oct 2019 |
| Tzumi Sound Mates : adjust volume |
kevin randolph | 1 | 3 years ago by Colin (Admin) 11:57am, 30th Sep 2019 |
| I have never been able to pair them or use them because they don't behave the way the instruction manual says they should |
Normajean Gasking | 1 | 3 years ago by Juan (Admin) 11:38am, 30th Sep 2019 |
| Trouble Pairing SoundMates |
Jeff | 2 | 3 years ago by Ignacio 2:07am, 21st Sep 2019 |
| Tzumi Sound Mates have annoying blue led lights. Can you turn them off? |
marcus | 3 | 3 years ago by Narukai 9:24pm, 19th Sep 2019 |
| My earbuds won't charge and no lights come on on the case |
Quiana | 3 | 3 years ago by John (Admin) 4:19pm, 16th Sep 2019 |
| Tzumi Sound Mates : Case isn't charging and isn't charging the earbuds Problems connecting a Tzumi Sound Mates case wont charge nor charge the earbuds Buy Now to a 3M iPhone 6s+ Buy Now |
Kevon | 1 | 3 years ago by Luis (Admin) 12:04am, 15th Sep 2019 |
| ✅ SOLVED: Tzumi Sound Mates : Cut in and cut out |
Marty | 6 | 3 years ago by Chris Robertson 9:38am, 10th Sep 2019 |
| Tzumi Earbuds to loud for Galaxy A6 |
Karina | 1 | 3 years ago by Mike (Admin) 11:26pm, 5th Sep 2019 |
| Tzumi Sound Mates and Apple iPhone 6s : Don't work together |
Alaa | 3 | 3 years ago by Luis (Admin) 2:55am, 1st Sep 2019 |
| ✅ SOLVED: Charging details for Tzumi Soundmates |
L | 16 | 3 years ago by Natasha 9:02am, 23rd Aug 2019 |
| Tzumi Sound Mates : Left earbud won't turn on |
Austin | 1 | 3 years ago by John (Admin) 3:20am, 19th Aug 2019 |
| Tzumi Sound Mates : How I turn my mates on? |
Theresa | 1 | 3 years ago by Andy (Admin) 3:10am, 19th Aug 2019 |
| ✅ SOLVED: Tzumi Sound Mates : Should I keep my sound mates earbuds in case after fully charged |
Gary Ramon Jr. | 1 | 3 years ago by Pedro (Admin) 2:57am, 14th Aug 2019 |
| Soundmates lights flashing blue |
Grace | 5 | 3 years ago by Hell name 8:03pm, 13th Aug 2019 |
| Tzumi Sound Mates : Right side will not turn on |
Hayden | 4 | 3 years ago by Colin (Admin) 1:59am, 9th Aug 2019 |
| Tzumi Sound Mates battery life |
Raul Rios | 24 | 3 years ago by Pedro (Admin) 4:16pm, 8th Aug 2019 |
| Soundmates not connecting to each other |
Dwayne | 1 | 3 years ago by Andy (Admin) 7:43pm, 7th Aug 2019 |
| Tzumi Sound Mates : Why isn't my charging case working |
Sean Sutton | 1 | 3 years ago by Mike (Admin) 7:28pm, 7th Aug 2019 |
| Tzumi Sound Mates : How can I fix my left earbud, and reconnect them together? |
Jahmon | 1 | 3 years ago by Chris (Admin) 7:14pm, 7th Aug 2019 |
| Tzumi Sound Mates : Charging |
Erez Yarden | 1 | 3 years ago by Chris (Admin) 7:03pm, 7th Aug 2019 |
| Soundmates charging station not showing blue light |
Inderpal Singh | 1 | 3 years ago by Andy (Admin) 8:54pm, 1st Aug 2019 |
| Tzumi Sound Mates : Pause / Play / Other touch functions |
Christian Strain | 1 | 3 years ago by Colin (Admin) 5:09pm, 30th Jul 2019 |
| ✅ SOLVED: Tzumi Sound Mates stuck at 100 percent volume |
Taelor | 1 | 3 years ago by Andy (Admin) 2:02pm, 18th Apr 2019 |
| Tzumi Sound Mates and Samsung Galaxy S9 : They wont connect to each other, and they dont have a button |
Yeet | 1 | 3 years ago by Luis (Admin) 12:23am, 26th Jul 2019 |
| My earbuds won't pair with phone |
Rose Hylton | 1 | 3 years ago by Juan (Admin) 2:07am, 25th Jul 2019 |
| Tzumi Sound Mates : Won't charge in case |
Emillie | 1 | 3 years ago by John (Admin) 1:19am, 25th Jul 2019 |
| Tzumi Sound Mates : My left earbud won't charge or work |
tameka Johnson | 1 | 3 years ago by Colin (Admin) 1:12pm, 24th Jul 2019 |
| Tzumi Sound Mates : The right earphone will charge but it doesn't turn on how do I fix this? |
Kyle | 1 | 3 years ago by tameka Johnson 6:07am, 22nd Jul 2019 |
| ✅ SOLVED: Tzumi Sound Mates poor battery life |
Linda Cunningham | 3 | 3 years ago by Wodie 4:45am, 22nd Jul 2019 |
| Tzumi Sound Mates - reporting battery low after a night of charging |
Toniya | 1 | 3 years ago by Pedro (Admin) 8:35pm, 20th Jul 2019 |
| Tzumi SoundMates Right earbud won't turn on |
Paul | 3 | 3 years ago by Juan (Admin) 2:17am, 16th Jul 2019 |
| Tzumi Sound Mates : Something else is wrong |
Rebecca Andresiunas | 3 | 3 years ago by Juan (Admin) 6:26pm, 14th Jul 2019 |
| Tzumi Sound Mates will turn off right away |
alhammad | 0 | 3 years ago 10:10am, 13th Jul 2019 |
| I need the passkey in order to connect to the PS3. |
Carlos Trejo | 1 | 3 years ago by Mike (Admin) 1:32am, 13th Jul 2019 |
| Tzumi Sound Mates : earbuds won't connect to my mac |
maram alhammad | 1 | 3 years ago by Andy (Admin) 1:32am, 13th Jul 2019 |
| ✅ SOLVED: Does the Tzumi Soundmates case charge the pods ? |
Amber | 1 | 3 years ago by Chris (Admin) 1:47am, 11th Jul 2019 |
| Tzumi Sound Mates : Charging Problem |
Y | 3 | 3 years ago by Y 10:28pm, 30th Jun 2019 |
| Tzumi Sound Mates left ear bud would not light up and charge while in the case |
Faith | 2 | 3 years ago by Faith 8:24pm, 30th Jun 2019 |
| Tzumi Sound Mates : How to make the left ear pod turn on |
Korbin | 1 | 3 years ago by Chris (Admin) 3:00am, 24th Jun 2019 |
| Tzumi Sound Mates : i don't know how to pair them with my computer. |
Yuki | 1 | 3 years ago by Pedro (Admin) 2:13am, 24th Jun 2019 |
| Tzumi Sound Mates : Only my left sound mate will charge Problems connecting a Tzumi Sound Mates Buy Now to a Blackberry (RIM) Blackberry (RIM) iPhone7 plus Buy Now |
Cloe | 1 | 3 years ago by Chris (Admin) 2:13am, 24th Jun 2019 |
| Sound mates blinked once and now not at all |
Kendal | 1 | 3 years ago by Chris (Admin) 2:53am, 19th Jun 2019 |
| My left earbud wont turn on even though I charged it for several hours while the other one is working fine |
M | 2 | 3 years ago by anonymous 3:59am, 8th Jun 2019 |
| It wont connect |
Kinohi Bridges | 1 | 3 years ago by Luis (Admin) 12:46am, 8th Jun 2019 |
| I want to disconnect Tzumi sound mate from my cell phone Galaxy and pair it to my Laptop, how do I do these 2 steps |
Doron B | 1 | 3 years ago by Pedro (Admin) 3:15pm, 30th May 2019 |
| Soundmates will not charge |
Debi | 2 | 3 years ago by J lewis 12:03am, 24th May 2019 |
| Tzumi Soundmates won't show up on Bluetooth |
Anonymous | 1 | 3 years ago by Colin (Admin) 4:19pm, 23rd May 2019 |
| Tzumi Sound Mates wont turn on |
Doel | 3 | 3 years ago by Andy (Admin) 7:40pm, 22nd May 2019 |
| Earbud charge light not working. |
Ryan | 0 | 3 years ago 4:09pm, 22nd May 2019 |
| Tzumi Sound Mates battery duration not as long as reported |
Chad Postell | 2 | 3 years ago by J. Alvarez 2:43am, 20th May 2019 |
| Tzumi Sound Mates : Wont hold a charge longer than an hour |
Charity Maddox | 1 | 3 years ago by Colin (Admin) 10:08pm, 17th May 2019 |
| Soundmates not pairing to each other
|
Anonymous | 1 | 3 years ago by Colin (Admin) 10:06pm, 17th May 2019 |
| Tzumi Sound Mates : Left earbud won't pair without the right earbud |
Kristy | 1 | 3 years ago by Juan (Admin) 9:52pm, 17th May 2019 |
| Tzumi Sound Mates : How do you know if the ear buds are fully charged? |
Yteagj | 1 | 3 years ago by Chris (Admin) 9:49pm, 17th May 2019 |
| How do I turn my volume down on my tzumi soundmates |
Ava | 1 | 3 years ago by Juan (Admin) 12:42am, 10th May 2019 |
| Sounds mates left side stopped working |
Hannah | 1 | 3 years ago by Chris (Admin) 12:41am, 10th May 2019 |
| Tzumi Sound Mates : Whats wrong with my left sound mate |
Greta Standish | 1 | 3 years ago by Mike (Admin) 12:33am, 10th May 2019 |
| Tzumi Sound Mates making call if I double tap |
Mark | 1 | 3 years ago by Mike (Admin) 7:44am, 3rd May 2019 |
| Tzumi soundmates both charge but only the right ear turns on |
Rhys kiley | 1 | 3 years ago by Colin (Admin) 3:33pm, 30th Apr 2019 |
| Tzumi Sound Mates : Right earphone won't turn on at all |
Lionheart01 | 1 | 4 years ago by Mike (Admin) 11:05pm, 1st Dec 2018 |
| Tzumi Sound Mates : Left headphone completely stopped working |
Tayia | 1 | 4 years ago by Colin (Admin) 11:55pm, 9th Nov 2018 |
| Tzumi Sound Mates : My right earbud was working fine and then it stopped charging |
Sadie | 1 | 3 years ago by Mike (Admin) 2:44pm, 30th Apr 2019 |
| The light on my charging case is blinking red what does that mean |
Julia | 1 | 3 years ago by Colin (Admin) 2:43pm, 30th Apr 2019 |
| ✅ SOLVED: Tzumi Sound Mates : I can't change the volume |
Anonymous | 1 | 3 years ago by Chris (Admin) 6:10pm, 8th Apr 2019 |
| Left earbuds volume is really low |
Kevin J Williamson | 3 | 3 years ago by John (Admin) 10:19am, 24th Apr 2019 |
| Tzumi Sound Mates stay at 100% volume even if I lower it on my laptop |
Julia | 1 | 3 years ago by Mike (Admin) 1:53pm, 23rd Apr 2019 |
| Left doesnt connect |
Kc | 2 | 3 years ago by Colin (Admin) 1:51pm, 23rd Apr 2019 |
| Tzumi Sound Mates : The right soundmate is way softer than the left one |
Ben | 1 | 3 years ago by Andy (Admin) 2:29pm, 18th Apr 2019 |
| Earbuds won't connect to my phone |
Tiffanie Thompson | 2 | 3 years ago by Amanda Grane 10:50pm, 16th Apr 2019 |
| How do I permanently turn on my left tzumi soundmate? |
Hannah | 1 | 3 years ago by Luis (Admin) 3:47am, 15th Apr 2019 |
| Sound Mates not showing |
Chase | 1 | 3 years ago by Pedro (Admin) 6:08pm, 8th Apr 2019 |
| Connection to Bluetooth |
Julie Stolt-Larsen | 1 | 3 years ago by Tyler Gutierrez 8:56am, 6th Apr 2019 |
| ✅ SOLVED: I got my Sound Mates Wireless Stereo Earbuds to pair to each other but its under a different name |
Brendan Barker | 1 | 3 years ago by Pedro (Admin) 8:05pm, 3rd Apr 2019 |
| One solid color |
Riley | 1 | 3 years ago by Mike (Admin) 8:00pm, 3rd Apr 2019 |
| My Tzumi Soundmates will not pair together |
JJ | 1 | 3 years ago by Mike (Admin) 7:57pm, 1st Apr 2019 |
| Tzumi Sound Mates : No life on the right earbud |
Kate | 0 | 3 years ago 11:17pm, 30th Mar 2019 |
| ✅ SOLVED: Tzumi Sound Mates : The ear buds wont pair and the sound doesnt go to each ear bud |
Diana Regan | 6 | 3 years ago by Bradlee 8:47pm, 27th Mar 2019 |
| Tzumi Sound Mates : How to charge earbuds? |
Anonymous | 1 | 3 years ago by Juan (Admin) 2:54pm, 27th Mar 2019 |
| Tzumi Sound Mates : One earbud not working? |
Anonymous | 1 | 3 years ago by Juan (Admin) 2:52pm, 27th Mar 2019 |
| ✅ SOLVED: How to unpair Tzumi Soundmates |
Randy | 2 | 3 years ago by Jacob G. 5:07pm, 26th Mar 2019 |
| one of the bluetooth sound mates headphones are not charging |
joyce | 1 | 3 years ago by John (Admin) 10:30am, 24th Mar 2019 |
| Tzumi Sound Mates : Won't connect |
David | 1 | 3 years ago by Andy (Admin) 12:57pm, 19th Mar 2019 |
| Tzumi Sound Mates won't connect when taken out of their case |
aniya | 1 | 3 years ago by Luis (Admin) 10:29pm, 16th Mar 2019 |
| I think my right earbud is broken, but I dont know how to fix it. |
Mallory | 1 | 3 years ago by Mike (Admin) 6:25pm, 11th Mar 2019 |
| Soundmates blinking |
Colin | 1 | 3 years ago by John (Admin) 6:20pm, 11th Mar 2019 |
| Earbuds do not work at the same time |
Kim | 1 | 3 years ago by Juan (Admin) 12:21pm, 11th Mar 2019 |
| How do I pair my Tzumi Sound Mates and Galaxy J3 ? |
Hunter | 1 | 3 years ago by Mike (Admin) 12:02pm, 11th Mar 2019 |
| HELP!!! |
Jenny Deline | 0 | 3 years ago 5:02am, 10th Mar 2019 |
| Tzumi Sound Mates Pairing |
Yesi | 1 | 3 years ago by Juan (Admin) 10:17am, 5th Mar 2019 |
| My left earbud does not turn on (lights blue and red do not flash) |
Warner | 1 | 3 years ago by John (Admin) 11:16am, 28th Feb 2019 |
| How do I get my other sound mate to connect |
Rosa | 1 | 3 years ago by Pedro (Admin) 11:00am, 28th Feb 2019 |
| ✅ SOLVED: Tzumi Sound Mates : Right earbud wont pair |
Karen | 1 | 4 years ago by Mike (Admin) 11:34pm, 16th Oct 2018 |
| Right earbud not working |
Angela | 2 | 3 years ago by Angela 3:45am, 25th Feb 2019 |
| ✅ SOLVED: Issue during phone calls with Tzumi Sound Mates |
Samone | 1 | 3 years ago by Pedro (Admin) 12:03am, 25th Feb 2019 |
| Left head phone doesnt connect |
Ryan McGrath | 1 | 3 years ago by John (Admin) 12:02am, 25th Feb 2019 |
| Buttons do nothing |
Elmo | 1 | 3 years ago by Mike (Admin) 11:34pm, 24th Feb 2019 |
| Tzumi AirPod Right one wont power on |
Tanner | 1 | 3 years ago by Juan (Admin) 11:25pm, 24th Feb 2019 |
| Are Tzumi SoundMates working in Stereo ? |
paul bopp | 1 | 3 years ago by Luis (Admin) 12:54am, 22nd Feb 2019 |
| Sound Mates ear buds are flashing red inside of the case |
Anonymous | 1 | 3 years ago by Juan (Admin) 12:38am, 22nd Feb 2019 |
| Tzumi Sound Mates Charging problem |
Michelle Montiel | 6 | 3 years ago by Tori Bailey 10:06pm, 17th Feb 2019 |
| Sound only one side at a time |
Kim | 2 | 3 years ago by avery 6:45pm, 17th Feb 2019 |
| Bluetooth issue |
Taylor | 1 | 3 years ago by Andy (Admin) 2:08pm, 16th Feb 2019 |
| Sound mates left side flashing blue and won't connect |
Alex | 0 | 3 years ago 2:33am, 9th Feb 2019 |
| I have tzumi sound mates and they both connect but separately. Id really like to listen to music on both ear buds |
Noah | 1 | 3 years ago by Juan (Admin) 12:20pm, 15th Feb 2019 |
| Earbuds chargered but left will not turn on. |
Logan M. | 1 | 3 years ago by Orlando 3:30am, 14th Feb 2019 |
| Sound mates charging case |
Jennifer | 1 | 3 years ago by Chris (Admin) 2:07am, 11th Feb 2019 |
| my tzumi sound mates will connect at the same time but wont play at the same time what do i do. |
jadoe gill | 1 | 3 years ago by Colin (Admin) 2:07am, 11th Feb 2019 |
| One of my Tzumi Sound mates wont charge |
jackie | 1 | 3 years ago by Colin (Admin) 1:25am, 11th Feb 2019 |
| Do I charge the case with earbuds in case or out? |
John | 1 | 3 years ago by Andy (Admin) 1:21am, 11th Feb 2019 |
| Wont stay charged |
Darrold tannehill | 2 | 3 years ago by Sue Lenihan 3:39pm, 7th Feb 2019 |
| One earbud not turning off |
Matthew Z | 1 | 3 years ago by Matthew Z 10:57pm, 5th Feb 2019 |
| Water in one bud |
Ashton | 1 | 3 years ago by Luis (Admin) 10:05am, 4th Feb 2019 |
| I tried to do everything that you guys said and its not working they dont even chime |
Danaeja | 1 | 3 years ago by Chris (Admin) 10:01am, 4th Feb 2019 |
| Is there any way to turn off the blue flashing light? |
adrian | 1 | 3 years ago by Chris (Admin) 6:30pm, 3rd Feb 2019 |
| My Tzumi sound mates wont stop blinking blue |
Lauren | 1 | 3 years ago by Jackson 7:42am, 3rd Feb 2019 |
| Both earbuds pairing |
Adele Thomas | 1 | 3 years ago by John (Admin) 10:52pm, 28th Jan 2019 |
| Only right one is charging |
Anonymous | 1 | 3 years ago by Pedro (Admin) 2:02pm, 26th Jan 2019 |
| SoundMates won't stay on |
Connor | 3 | 3 years ago by Mike (Admin) 10:08pm, 23rd Jan 2019 |
| right ear is not powering on except for when i hold down the button and it shuts down when i let go |
Glenn Sears | 1 | 3 years ago by Luis (Admin) 12:50pm, 23rd Jan 2019 |
| Why won't the left one connect to the right one anymore? |
Trenton | 1 | 3 years ago by Mike (Admin) 12:22pm, 23rd Jan 2019 |
| Going to next song |
Brenda | 0 | 3 years ago 6:52pm, 20th Jan 2019 |
| My sound mates is only connected to the right one |
Jessica Stacey | 2 | 3 years ago by Robert 11:13pm, 19th Jan 2019 |
| One ear not working |
Daniel | 1 | 3 years ago by John (Admin) 10:07am, 18th Jan 2019 |
| Right Tzumi SoundMate ear bud is quiet |
Cayden | 1 | 3 years ago by Pedro (Admin) 9:56am, 18th Jan 2019 |
| SoundMates won't charge |
Zack | 1 | 3 years ago by Pedro (Admin) 11:12pm, 17th Jan 2019 |
| Something else is wrong |
Jordan | 3 | 3 years ago by Mike (Admin) 6:20pm, 15th Jan 2019 |
| Playing music on both Ear pieces |
Darren Cuyos | 2 | 3 years ago by Danna madison 5:42am, 11th Jan 2019 |
| Tzumi SoundMates can't connect at all |
Nathan | 1 | 3 years ago by Andy (Admin) 3:30pm, 10th Jan 2019 |
| SoundMates won't connect |
Jari | 1 | 3 years ago by Juan (Admin) 3:02pm, 10th Jan 2019 |
| Tzumi Sound Mates not connecting |
Shanna | 9 | 3 years ago by Chris (Admin) 2:38pm, 10th Jan 2019 |
| My earbuds will not turn on |
Corky | 4 | 3 years ago by Mike (Admin) 3:15pm, 8th Jan 2019 |
| Left still dont work |
Hailey | 2 | 3 years ago by Victoria 11:57pm, 6th Jan 2019 |
| Right SoundMate is not detected by the phone nor his other left partner |
Abraham | 1 | 3 years ago by Mike (Admin) 5:38pm, 6th Jan 2019 |
| Earbud disconnected and won't turn off or reconnect, blinking red then blue light |
Billy | 1 | 3 years ago by John (Admin) 5:12pm, 6th Jan 2019 |
| Blue Light always flickering |
Matthew | 1 | 3 years ago by Luis (Admin) 3:20pm, 6th Jan 2019 |
| Right bud flashing red and blue. |
Anonymous | 3 | 3 years ago by Anonymous 3:47am, 4th Jan 2019 |
| Tzumi soundmates broke?? not sure what is wrong |
Anna | 2 | 3 years ago by Billy 1:07am, 4th Jan 2019 |
| Why is my SoundMates not working in one ear |
Myriah Allen | 1 | 3 years ago by Chris (Admin) 10:21pm, 1st Jan 2019 |
| blue indicator light while charging |
Alicia | 1 | 3 years ago by Luis (Admin) 10:14pm, 1st Jan 2019 |
| Need help |
Madison | 1 | 3 years ago by John (Admin) 10:12pm, 1st Jan 2019 |
| ✅ SOLVED: Tzumi Sound Mates : can't switch master or primary ear piece |
Jason | 2 | 3 years ago by Chris Blattner 1:06am, 1st Jan 2019 |
| Rig the right earbuds light is red |
Amanda | 1 | 3 years ago by Colin (Admin) 6:33pm, 30th Dec 2018 |
| why my soundmate will not charge |
ken hunter | 1 | 3 years ago by John (Admin) 6:31pm, 30th Dec 2018 |
| Right earbud won't turn on |
Unknown | 1 | 3 years ago by Chris (Admin) 6:29pm, 30th Dec 2018 |
| Tzumi soundmates annoying lights |
Anonymous | 1 | 3 years ago by Mike (Admin) 6:00pm, 30th Dec 2018 |
| Can you turn off the blue light that flashes when there turned on or not cause if not that really annoying. |
Ryan Potter | 1 | 4 years ago by Colin (Admin) 1:09pm, 30th Dec 2018 |
| Why won't these earbuds charge properly? |
Graham Ulry | 1 | 4 years ago by John (Admin) 1:08pm, 30th Dec 2018 |
| How can I use just one ear bud at a time |
Christy | 0 | 4 years ago 3:58pm, 28th Dec 2018 |
| Right earbud powers off immediately after powering on |
Liv | 2 | 4 years ago by Juan (Admin) 11:50am, 28th Dec 2018 |
| My sound mates aren't fully charged after charging it for 4 days |
Luis | 1 | 4 years ago by Chris (Admin) 4:52pm, 26th Dec 2018 |
| Fully charged sound mates but 5 minutes in will sit off |
Alex | 1 | 4 years ago by Pedro (Admin) 3:30pm, 26th Dec 2018 |
| Tzumi Sound Mates : How do I get both of them to pair up with my phone |
Brian K Schulze | 1 | 4 years ago by Luis (Admin) 3:09pm, 26th Dec 2018 |
| My left ear bud wont connect |
Armando | 1 | 4 years ago by Chris (Admin) 3:08pm, 26th Dec 2018 |
| Tzumi Soundmates charging issues |
Jess | 1 | 4 years ago by John (Admin) 2:57pm, 26th Dec 2018 |
| So when my buds are in the case on the charger or case is charging alone it's always a solid red |
Victoria Silvermonk | 3 | 4 years ago by Pedro (Admin) 2:08pm, 26th Dec 2018 |
| Pairing issue |
Ethan | 1 | 4 years ago by Colin (Admin) 7:03pm, 22nd Dec 2018 |
| Tzumi Soundmates won't charge |
Giselle | 1 | 4 years ago by Mike (Admin) 6:50pm, 22nd Dec 2018 |
| How do I connect the airpods to my phone together? |
Valerie | 1 | 4 years ago by Andy (Admin) 10:24am, 19th Dec 2018 |
| devices are showing up on my phone. but separate. |
cheyenne orcutt | 1 | 4 years ago by John (Admin) 10:12am, 19th Dec 2018 |
| Why won't my right earbud power on or charge? |
Noah T | 1 | 4 years ago by Andy (Admin) 10:10am, 19th Dec 2018 |
| My soundmates headphones arent paired |
Amoma | 1 | 4 years ago by John (Admin) 10:09am, 19th Dec 2018 |
| Why wont the left ear bud turn on?? |
CJ Arcuri | 1 | 4 years ago by Colin (Admin) 1:10am, 19th Dec 2018 |
| How do I get both speakers to play music |
Bradley Toney | 1 | 4 years ago by Colin (Admin) 1:04am, 19th Dec 2018 |
| I've tried all of your solutions but none if them work |
Levi | 1 | 4 years ago by Colin (Admin) 12:59am, 19th Dec 2018 |
| Tzumi soundmates won't both play music |
Darren Cuyos | 3 | 4 years ago by Andy (Admin) 10:07pm, 18th Dec 2018 |
| Tzumi Sound Mates: One of my earbuds wont pair |
Grayson | 1 | 4 years ago by Luis (Admin) 12:43am, 13th Dec 2018 |
| Soundmates won't turn on |
Abigail kelderman | 3 | 4 years ago by John (Admin) 1:40pm, 7th Dec 2018 |
| Stopped working |
Delia | 1 | 4 years ago by Pedro (Admin) 1:26am, 6th Dec 2018 |
| I have tried all of the suggestions from your forums and still can't get both earbuds to have sound at the same time. |
Donna Stare | 1 | 4 years ago by Chris (Admin) 1:25am, 6th Dec 2018 |
| Tzumi soindmates not showing up in Bluetooth |
Alicia | 1 | 4 years ago by Luis (Admin) 11:27pm, 5th Dec 2018 |
| Soundmates not showing up having unpaired them prior |
Jean M Bergan | 1 | 4 years ago by Pedro (Admin) 11:24pm, 5th Dec 2018 |
| both earbuds will not pair at the same time, only one or the other |
Anonymous | 1 | 4 years ago by Luis (Admin) 5:47pm, 2nd Dec 2018 |
| I cant figure out when my sound mates are on and it doesnt show up when I try to pair them |
Bethany Roper | 1 | 4 years ago by John (Admin) 11:49pm, 1st Dec 2018 |
| Left earbud wont respond to anything |
Emmanuel | 1 | 4 years ago by Luis (Admin) 11:42pm, 1st Dec 2018 |
| Can I use Tzumi Soundmates one at a time ? |
Bec | 0 | 4 years ago 1:58am, 13th Nov 2018 |
| Can hear music from both but not phone call |
Mae | 2 | 4 years ago by 11:49pm, 15th Nov 2018 |
| How do I get my left to connect with my right? |
Samantha | 1 | 4 years ago by Colin (Admin) 11:48am, 14th Nov 2018 |
| Sound from both Tzumi sound buds |
Raquitha | 0 | 4 years ago 8:34pm, 12th Nov 2018 |
| problems with pairing |
Christina | 1 | 4 years ago by Colin (Admin) 10:23am, 14th Nov 2018 |
| My sound mates ear buds won't pair together or let me switch from one to the other |
Devon | 1 | 4 years ago by Chris (Admin) 9:36am, 14th Nov 2018 |
| SoundMates Pairing |
Kiersten Jones | 1 | 4 years ago by John (Admin) 11:05am, 1st Nov 2018 |
| Wont show up in Bluetooth search list the pair help.... |
Brandon | 1 | 4 years ago by Pedro (Admin) 10:53am, 1st Nov 2018 |
| Bluetooth will not connect to each other |
Eugene Jones | 1 | 4 years ago by Juan (Admin) 10:50am, 1st Nov 2018 |
| Volume Control is disabled |
David | 1 | 4 years ago by John (Admin) 10:03pm, 29th Oct 2018 |
| Can I use 1 earbud at a time? |
Jay Dugdale | 0 | 4 years ago 7:34pm, 28th Oct 2018 |
| My soundmates wont both pair |
Liz | 1 | 4 years ago by Chris (Admin) 9:51pm, 26th Oct 2018 |
| One side of the soundmates are working, but the other isn't. It keeps on flashing blue and red quickly |
Caleb | 1 | 4 years ago by Mike (Admin) 10:40am, 22nd Oct 2018 |
| Headphones cause a delay in youtube and in netflix |
Jonathon Rahim | 1 | 4 years ago by Pedro (Admin) 10:39am, 22nd Oct 2018 |
| get longer battery life |
Norbert Bennetts | 1 | 4 years ago by Luis (Admin) 10:17am, 22nd Oct 2018 |
| They won't connect to each other |
Anonymous | 0 | 4 years ago 12:13am, 21st Oct 2018 |
| What it mean when the charging case blink red or solid red ? |
Nathaniel | 0 | 4 years ago 8:11pm, 17th Oct 2018 |
| Going to next song |
Travey | 2 | 4 years ago by Travey 2:18am, 26th Sep 2018 |
| Tzumi Sound mates : left earbud is lit red |
Benjamin Griffin | 1 | 4 years ago by Chris (Admin) 6:13pm, 18th Sep 2018 |
| Tzumi Soundmates : why will they charge but not turn on or work? |
Aaron Dean | 0 | 4 years ago 3:14am, 15th Sep 2018 |
| Right ear doesn't turn on. |
Grayson B | 2 | 4 years ago by Grayson B 8:12pm, 4th Sep 2018 |
| One earbud not turning on |
Tre | 2 | 4 years ago by Juan (Admin) 9:50am, 3rd Sep 2018 |
| Both ear buds work for music but only one works on phone calls |
Deanna | 3 | 4 years ago by Juan (Admin) 9:49am, 3rd Sep 2018 |
| Earbud won't work |
Lucas | 3 | 4 years ago by Juan (Admin) 9:41am, 27th Aug 2018 |
| The earbuds is not connecting |
Tsheten | 2 | 4 years ago by Jackie 11:59pm, 25th Aug 2018 |
| When watching videos there is sound lag |
Bryon hinton | 5 | 4 years ago by Andy (Admin) 5:46pm, 23rd Aug 2018 |
| How to turn on both headphones |
shabnum | 1 | 4 years ago by John (Admin) 11:25pm, 16th Aug 2018 |
| My left earbud wont do anything |
Cassandra Glover | 1 | 4 years ago by Colin (Admin) 11:19pm, 16th Aug 2018 |
| Both buds do not work at the same time. |
Aldo Bennigsohn | 5 | 4 years ago by mauricio 2:21pm, 15th Aug 2018 |
| Can anyone help me turn on my wireless ear buds/ head phones? |
Brandon | 0 | 4 years ago by Shubhankar 6:06am, 9th Aug 2018 |
| Music wont play in both ear pods |
Teanna | 2 | 4 years ago by geeda 2:37am, 6th Aug 2018 |
| Tzumi Sound Mates won't power on |
LL Weaver | 1 | 4 years ago by Mike (Admin) 2:44pm, 3rd Aug 2018 |
| The left ear pod will not connect |
Sam | 0 | 4 years ago 2:07am, 1st Aug 2018 |
| It wont play anything after I pair and connect to the device |
Rony | 1 | 4 years ago by John (Admin) 12:48pm, 31st Jul 2018 |
| Tzumi Sound Mates : How to fix the charger? |
Jade McGuire | 1 | 4 years ago by Mike (Admin) 3:05am, 27th Jul 2018 |
