Tzumi Sound Mates discussions and troubelshooting tips
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| Recent Questions | Asked by | Responses | Last Update |
|---|---|---|---|
Tzumi sound mates - how do I know when fully charged?  |
Chris Quinn | 11 | 14 hours ago by Glad to help! 7:53pm, 18th Feb 2019 |
| Tzumi Sound Mates Charging problem |
Michelle Montiel | 6 | 1 day ago by Tori Bailey 10:06pm, 17th Feb 2019 |
| Sound only one side at a time |
Kim | 2 | 2 days ago by avery 6:45pm, 17th Feb 2019 |
Tzumi Sound Mates only one side working  |
Rachelle | 52 | 2 days ago by Pinoy 4:55am, 17th Feb 2019 |
| tzumi sound mates stay at 100% volume even if i lower it on my laptop |
marcus | 1 | 3 days ago by Kendra 2:39pm, 16th Feb 2019 |
| Bluetooth issue |
Taylor | 1 | 3 days ago by Andy (Admin) 2:08pm, 16th Feb 2019 |
| Right Tzumi Sound Mates earbud won't power on |
Miguel | 16 | 4 days ago by Charli 7:00pm, 15th Feb 2019 |
| Sound mates left side flashing blue and won't connect |
Alex | 0 | 1 week ago 2:33am, 9th Feb 2019 |
| I have tzumi sound mates and they both connect but separately. Id really like to listen to music on both ear buds Problems connecting a Tzumi Sound Mates  to Any device |
Noah | 1 | 4 days ago by Juan (Admin) 12:20pm, 15th Feb 2019 |
| Tzumi Sound Mates left ear not working (due to the devices not being paired together properly) |
MizuSeirei | 38 | 4 days ago by Vanessa 4:22am, 15th Feb 2019 |
| Earbuds chargered but left will not turn on. |
Logan M. | 1 | 5 days ago by Orlando 3:30am, 14th Feb 2019 |
| Tzumi sound mates dont connect to each other |
dan | 33 | 7 days ago by Khang Le 8:05pm, 12th Feb 2019 |
| Sound mates charging case |
Jennifer | 1 | 1 week ago by Chris (Admin) 2:07am, 11th Feb 2019 |
| my tzumi sound mates will connect at the same time but wont play at the same time what do i do. |
jadoe gill | 1 | 1 week ago by Colin (Admin) 2:07am, 11th Feb 2019 |
| One of my Tzumi Sound mates wont charge |
jackie | 1 | 1 week ago by Colin (Admin) 1:25am, 11th Feb 2019 |
| Do I charge the case with earbuds in case or out? |
John | 1 | 1 week ago by Andy (Admin) 1:21am, 11th Feb 2019 |
| How to unpair Tzumi Soundmates |
Randy | 1 | 1 week ago by Chris (Admin) 1:20am, 10th Feb 2019 |
| My Tzumi Soundmates are not working perfectly like I want them to. How do I connect both of them together to play and listen to music out of both earbuds? |
Arturo Hurtado | 35 | 1 week ago by Christopher Jones 5:49pm, 9th Feb 2019 |
| The ear buds wont pair and the sound doesnt go to each ear bud |
Diana Regan | 4 | 1 week ago by Adam 7:43am, 9th Feb 2019 |
| Wont stay charged |
Darrold tannehill | 2 | 2 weeks ago by Sue Lenihan 3:39pm, 7th Feb 2019 |
| One earbud not turning off |
Matthew Z | 1 | 2 weeks ago by Matthew Z 10:57pm, 5th Feb 2019 |
| Tzumi Sound Mates battery life |
Raul Rios | 13 | 2 weeks ago by Normally Happy but not with these earbuds! 5:35pm, 4th Feb 2019 |
| Water in one bud |
Ashton | 1 | 2 weeks ago by Luis (Admin) 10:05am, 4th Feb 2019 |
| I tried to do everything that you guys said and its not working they dont even chime |
Danaeja | 1 | 2 weeks ago by Chris (Admin) 10:01am, 4th Feb 2019 |
| Tzumi Sound Mates won't power on at all! |
Chad | 8 | 2 weeks ago by miguel 1:10am, 4th Feb 2019 |
| Is there any way to turn off the blue flashing light? |
adrian | 1 | 2 weeks ago by Chris (Admin) 6:30pm, 3rd Feb 2019 |
| My Tzumi sound mates wont stop blinking blue |
Lauren | 1 | 2 weeks ago by Jackson 7:42am, 3rd Feb 2019 |
| The batteries only last about 2 hours |
Christian Gonzales | 5 | 3 weeks ago by 4:04pm, 29th Jan 2019 |
| Both earbuds pairing |
Adele Thomas | 1 | 3 weeks ago by John (Admin) 10:52pm, 28th Jan 2019 |
| Tzumi Sound Mates : Right earbud wont charge |
Marcus Hernandez | 1 | 3 weeks ago by Mike (Admin) 10:46pm, 28th Jan 2019 |
| Only right one is charging |
Anonymous | 1 | 3 weeks ago by Pedro (Admin) 2:02pm, 26th Jan 2019 |
| Tzumi SoundMates Buds pairing problem |
Dennis | 14 | 4 weeks ago by John 3:24pm, 25th Jan 2019 |
| SoundMates won't stay on |
Connor | 3 | 4 weeks ago by Mike (Admin) 10:08pm, 23rd Jan 2019 |
| Lost charger cord for Tzumi Bluetooth headphones |
Crystal | 1 | 4 weeks ago by John (Admin) 12:52pm, 23rd Jan 2019 |
| right ear is not powering on except for when i hold down the button and it shuts down when i let go |
Glenn Sears | 1 | 4 weeks ago by Luis (Admin) 12:50pm, 23rd Jan 2019 |
| Why won't the left one connect to the right one anymore? |
Trenton | 1 | 4 weeks ago by Mike (Admin) 12:22pm, 23rd Jan 2019 |
| tzumi sound mates, one of the earbuds wont charge |
mike | 2 | 4 weeks ago by Brook 5:18am, 23rd Jan 2019 |
| tzumi sound mates have annoying blue led lights. can you turn them off? |
marcus | 1 | 4 weeks ago by Joshua Nicolas 3:08pm, 22nd Jan 2019 |
| Cant find soundmate on my device |
Toun | 6 | 4 weeks ago by Sandals 5:13am, 22nd Jan 2019 |
| Soundmates lights flashing blue |
Grace | 4 | 4 weeks ago by Jessie 6:27pm, 21st Jan 2019 |
| Going to next song |
Brenda | 0 | 4 weeks ago 6:52pm, 20th Jan 2019 |
| My sound mates is only connected to the right one |
Jessica Stacey | 2 | 1 month ago by Robert 11:13pm, 19th Jan 2019 |
| Can these earbuds connect to my Windows 10 laptop? |
REBECCA J SMITH | 6 | 1 month ago by Luis (Admin) 3:06pm, 19th Jan 2019 |
| Charging detials for Tzumi Soundmates |
L | 10 | 1 month ago by 2:07pm, 19th Jan 2019 |
| One ear not working |
Daniel | 1 | 1 month ago by John (Admin) 10:07am, 18th Jan 2019 |
| Right Tzumi SoundMate ear bud is quiet |
Cayden | 1 | 1 month ago by Pedro (Admin) 9:56am, 18th Jan 2019 |
| SoundMates won't charge Problems connecting a Tzumi Sound Mates to Any device |
Zack | 1 | 1 month ago by Pedro (Admin) 11:12pm, 17th Jan 2019 |
| Charging Tzumi Sound Mates Problems connecting a Tzumi Sound Mates to a Hartman Kardon Onyx Studio 2 |
Darlene | 8 | 1 month ago by Darlene 3:04pm, 16th Jan 2019 |
| Something else is wrong |
Jordan | 3 | 1 month ago by Mike (Admin) 6:20pm, 15th Jan 2019 |
| Tzumi Soundmates : when making call on the earbuds I only hear on right earbud |
marcus | 2 | 1 month ago by 2:05am, 12th Jan 2019 |
| Playing music on both Ear pieces |
Darren Cuyos | 2 | 1 month ago by Danna madison 5:42am, 11th Jan 2019 |
| Tzumi SoundMates can't connect at all |
Nathan | 1 | 1 month ago by Andy (Admin) 3:30pm, 10th Jan 2019 |
| Tzumi Sound Mates not connecting |
Shanna | 9 | 1 month ago by Chris (Admin) 2:38pm, 10th Jan 2019 |
| My earbuds will not turn on |
Corky | 4 | 1 month ago by Mike (Admin) 3:15pm, 8th Jan 2019 |
| Tzumi SoundMates: when i watch videos, why do the sound lag ? |
Anonymous | 6 | 1 month ago by Mike C. 1:58pm, 8th Jan 2019 |
| Left still dont work |
Hailey | 2 | 1 month ago by Victoria 11:57pm, 6th Jan 2019 |
| My earbuds won't charge and no lights come on on the case |
Quiana | 1 | 1 month ago by Andy (Admin) 8:05pm, 6th Jan 2019 |
| Right SoundMate is not detected by the phone nor his other left partner |
Abraham | 1 | 1 month ago by Mike (Admin) 5:38pm, 6th Jan 2019 |
| Earbud disconnected and won't turn off or reconnect, blinking red then blue light |
Billy | 1 | 1 month ago by John (Admin) 5:12pm, 6th Jan 2019 |
| Air pods |
Imani | 1 | 1 month ago by John (Admin) 5:11pm, 6th Jan 2019 |
| Blue Light always flickering |
Matthew | 1 | 1 month ago by Luis (Admin) 3:20pm, 6th Jan 2019 |
| Right bud flashing red and blue. |
Anonymous | 3 | 2 months ago by Anonymous 3:47am, 4th Jan 2019 |
| Tzumi soundmates broke?? not sure what is wrong |
Anna | 2 | 2 months ago by Billy 1:07am, 4th Jan 2019 |
| Why is my SoundMates not working in one ear |
Myriah Allen | 1 | 2 months ago by Chris (Admin) 10:21pm, 1st Jan 2019 |
| blue indicator light while charging |
Alicia | 1 | 2 months ago by Luis (Admin) 10:14pm, 1st Jan 2019 |
| Need help |
Madison | 1 | 2 months ago by John (Admin) 10:12pm, 1st Jan 2019 |
| Tzumi Sound Mates : can't switch master or primary ear piece |
Jason | 2 | 2 months ago by Chris Blattner 1:06am, 1st Jan 2019 |
| My left earbud wont turn on even though I charged it for several hours while the other one is working fine |
M | 1 | 2 months ago by Mike (Admin) 6:48pm, 30th Dec 2018 |
| Rig the right earbuds light is red |
Amanda | 1 | 2 months ago by Colin (Admin) 6:33pm, 30th Dec 2018 |
| why my soundmate will not charge Problems connecting a Tzumi Sound Mates to Any device |
ken hunter | 1 | 2 months ago by John (Admin) 6:31pm, 30th Dec 2018 |
| Right earbud won't turn on Problems connecting a Tzumi Sound Mates to Any device |
Unknown | 1 | 2 months ago by Chris (Admin) 6:29pm, 30th Dec 2018 |
| The Tzumi Sound Mates case charges the Wireless Earbuds and I wanted to know how many times can the case charge the Sound Mates? Problems connecting a Tzumi Sound Mates to Any device |
James james | 1 | 2 months ago by Pedro (Admin) 6:29pm, 30th Dec 2018 |
| Tzumi soundmates annoying lights |
Anonymous | 1 | 2 months ago by Mike (Admin) 6:00pm, 30th Dec 2018 |
| Can you turn off the blue light that flashes when there turned on or not cause if not that really annoying. |
Ryan Potter | 1 | 2 months ago by Colin (Admin) 1:09pm, 30th Dec 2018 |
| Why won't these earbuds charge properly? |
Graham Ulry | 1 | 2 months ago by John (Admin) 1:08pm, 30th Dec 2018 |
| Soundmates will not charge |
Debi | 1 | 2 months ago by Juan (Admin) 12:21pm, 30th Dec 2018 |
| Tzumi soundmates won't pair together |
Dalton | 6 | 2 months ago by 2:45am, 30th Dec 2018 |
| How can I use just one ear bud at a time |
Christy | 0 | 2 months ago 3:58pm, 28th Dec 2018 |
| Right earbud powers off immediately after powering on |
Liv | 2 | 2 months ago by Juan (Admin) 11:50am, 28th Dec 2018 |
| My sound mates aren't fully charged after charging it for 4 days Problems connecting a Tzumi Sound Mates to Any device |
Luis | 1 | 2 months ago by Chris (Admin) 4:52pm, 26th Dec 2018 |
| Fully charged sound mates but 5 minutes in will sit off |
Alex | 1 | 2 months ago by Pedro (Admin) 3:30pm, 26th Dec 2018 |
| Tzumi Sound Mates : How do I get both of them to pair up with my phone |
Brian K Schulze | 1 | 2 months ago by Luis (Admin) 3:09pm, 26th Dec 2018 |
| My left ear bud wont connect |
Armando | 1 | 2 months ago by Chris (Admin) 3:08pm, 26th Dec 2018 |
| Tzumi Soundmates charging issues |
Jess | 1 | 2 months ago by John (Admin) 2:57pm, 26th Dec 2018 |
| So when my buds are in the case on the charger or case is charging alone it's always a solid red |
Victoria Silvermonk | 3 | 2 months ago by Pedro (Admin) 2:08pm, 26th Dec 2018 |
| Pairing issue |
Ethan | 1 | 2 months ago by Colin (Admin) 7:03pm, 22nd Dec 2018 |
| Tzumi Soundmates won't charge |
Giselle | 1 | 2 months ago by Mike (Admin) 6:50pm, 22nd Dec 2018 |
| Tzumi sound mates lights clarification |
Anonymous | 1 | 2 months ago by John (Admin) 6:39pm, 22nd Dec 2018 |
| How do I connect the airpods to my phone together? |
Valerie | 1 | 2 months ago by Andy (Admin) 10:24am, 19th Dec 2018 |
| devices are showing up on my phone. but separate. |
cheyenne orcutt | 1 | 2 months ago by John (Admin) 10:12am, 19th Dec 2018 |
| Why won't my right earbud power on or charge? |
Noah T | 1 | 2 months ago by Andy (Admin) 10:10am, 19th Dec 2018 |
| My soundmates headphones arent paired |
Amoma | 1 | 2 months ago by John (Admin) 10:09am, 19th Dec 2018 |
| Why wont the left ear bud turn on?? |
CJ Arcuri | 1 | 2 months ago by Colin (Admin) 1:10am, 19th Dec 2018 |
| How do I get both speakers to play music |
Bradley Toney | 1 | 2 months ago by Colin (Admin) 1:04am, 19th Dec 2018 |
| I've tried all of your solutions but none if them work |
Levi | 1 | 2 months ago by Colin (Admin) 12:59am, 19th Dec 2018 |
| Dont work together |
Alaa | 1 | 2 months ago by Andy (Admin) 12:41am, 19th Dec 2018 |
| Tzumi soundmates won't both play music Problems connecting a Tzumi Sound Mates to a Phone |
Darren Cuyos | 3 | 2 months ago by Andy (Admin) 10:07pm, 18th Dec 2018 |
| Tzumi Sound Mates: One of my earbuds wont pair |
Grayson | 1 | 2 months ago by Luis (Admin) 12:43am, 13th Dec 2018 |
| Soundmates won't turn on |
Abigail kelderman | 3 | 2 months ago by John (Admin) 1:40pm, 7th Dec 2018 |
| Stopped working |
Delia | 1 | 2 months ago by Pedro (Admin) 1:26am, 6th Dec 2018 |
| I have tried all of the suggestions from your forums and still can't get both earbuds to have sound at the same time. |
Donna Stare | 1 | 2 months ago by Chris (Admin) 1:25am, 6th Dec 2018 |
| Tzumi soindmates not showing up in Bluetooth |
Alicia | 1 | 2 months ago by Luis (Admin) 11:27pm, 5th Dec 2018 |
| Soundmates not showing up having unpaired them prior |
Jean M Bergan | 1 | 2 months ago by Pedro (Admin) 11:24pm, 5th Dec 2018 |
| both earbuds will not pair at the same time, only one or the other |
Anonymous | 1 | 3 months ago by Luis (Admin) 5:47pm, 2nd Dec 2018 |
| I cant figure out when my sound mates are on and it doesnt show up when I try to pair them |
Bethany Roper | 1 | 3 months ago by John (Admin) 11:49pm, 1st Dec 2018 |
| Left earbud wont respond to anything |
Emmanuel | 1 | 3 months ago by Luis (Admin) 11:42pm, 1st Dec 2018 |
| Tzumi Sound Mates : Right earphone won't turn on at all. |
Lionheart01 | 1 | 3 months ago by Mike (Admin) 11:05pm, 1st Dec 2018 |
| Can I use Tzumi Soundmates one at a time ? Problems connecting a Tzumi Sound Mates to a Samsung galaxy s6 |
Bec | 0 | 3 months ago 1:58am, 13th Nov 2018 |
| Hello, I would appreciate an answer if anyone has the time, my Tzumi Soundmates wont connect to each other. |
Ian LaRue | 1 | 3 months ago by Juan (Admin) 3:38pm, 25th Nov 2018 |
| Can hear music from both but not phone call Problems connecting a Tzumi Sound Mates to an iPhone 7 Plus |
Mae | 2 | 3 months ago by 11:49pm, 15th Nov 2018 |
| How do I get my left to connect with my right? |
Samantha | 1 | 3 months ago by Colin (Admin) 11:48am, 14th Nov 2018 |
| Sound from both Tzumi sound buds |
Raquitha | 0 | 3 months ago 8:34pm, 12th Nov 2018 |
| problems with pairing |
Christina | 1 | 3 months ago by Colin (Admin) 10:23am, 14th Nov 2018 |
| My sound mates ear buds won't pair together or let me switch from one to the other Problems connecting a Tzumi Sound Mates to a Lg phone |
Devon | 1 | 3 months ago by Chris (Admin) 9:36am, 14th Nov 2018 |
| Left headphone completely stopped working. |
Tayia | 1 | 3 months ago by Colin (Admin) 11:55pm, 9th Nov 2018 |
| Wont turn on |
Ramone | 1 | 3 months ago by Luis (Admin) 1:59am, 6th Nov 2018 |
| Device not charging |
Rebecca | 1 | 3 months ago by Pedro (Admin) 1:58am, 6th Nov 2018 |
| SoundMates Pairing |
Kiersten Jones | 1 | 4 months ago by John (Admin) 11:05am, 1st Nov 2018 |
| Wont show up in Bluetooth search list the pair help.... |
Brandon | 1 | 4 months ago by Pedro (Admin) 10:53am, 1st Nov 2018 |
| Bluetooth will not connect to each other |
Eugene Jones | 1 | 4 months ago by Juan (Admin) 10:50am, 1st Nov 2018 |
| Volume Control is disabled |
David | 1 | 4 months ago by John (Admin) 10:03pm, 29th Oct 2018 |
| Can I use 1 earbud at a time? |
Jay Dugdale | 0 | 4 months ago 7:34pm, 28th Oct 2018 |
| My soundmates wont both pair |
Liz | 1 | 4 months ago by Chris (Admin) 9:51pm, 26th Oct 2018 |
| I cant pair my tzumi bluetooth soundmates wireless earbuds I can pair them but When I go to wait for the chime I dont hear it and I only get sound out of the left ear bud |
Christopher Lopez | 1 | 4 months ago by Chris (Admin) 9:31pm, 26th Oct 2018 |
| One side of the soundmates are working, but the other isn't. It keeps on flashing blue and red quickly |
Caleb | 1 | 4 months ago by Mike (Admin) 10:40am, 22nd Oct 2018 |
| Headphones cause a delay in youtube and in netflix |
Jonathon Rahim | 1 | 4 months ago by Pedro (Admin) 10:39am, 22nd Oct 2018 |
| get longer battery life |
Norbert Bennetts | 1 | 4 months ago by Luis (Admin) 10:17am, 22nd Oct 2018 |
| They won't connect to each other |
Anonymous | 0 | 4 months ago 12:13am, 21st Oct 2018 |
| What it mean when the charging case blink red or solid red ? |
Nathaniel | 0 | 4 months ago 8:11pm, 17th Oct 2018 |
| Right earbud wont pair. |
Karen | 1 | 4 months ago by Mike (Admin) 11:34pm, 16th Oct 2018 |
| Left earbuds volume is really low |
Kevin J Williamson | 1 | 4 months ago by Pedro (Admin) 11:44pm, 8th Oct 2018 |
| Going to next song Problems connecting a Tzumi Sound Mates to Any device |
Travey | 2 | 5 months ago by Travey 2:18am, 26th Sep 2018 |
| Tzumi Sound mates : left earbud is lit red |
Benjamin Griffin | 1 | 5 months ago by Chris (Admin) 6:13pm, 18th Sep 2018 |
| Tzumi Soundmates : why will they charge but not turn on or work? |
Aaron Dean | 0 | 5 months ago 3:14am, 15th Sep 2018 |
| Right ear doesn't turn on. |
Grayson B | 2 | 6 months ago by Grayson B 8:12pm, 4th Sep 2018 |
| One earbud not turning on Problems connecting a Tzumi Sound Mates to an iPhone 6s |
Tre | 2 | 6 months ago by Juan (Admin) 9:50am, 3rd Sep 2018 |
| Both ear buds work for music but only one works on phone calls |
Deanna | 3 | 6 months ago by Juan (Admin) 9:49am, 3rd Sep 2018 |
| Earbud won't work Problems connecting a Tzumi Sound Mates to a Moto z2 play |
Lucas | 3 | 6 months ago by Juan (Admin) 9:41am, 27th Aug 2018 |
| The earbuds is not connecting |
Tsheten | 2 | 6 months ago by Jackie 11:59pm, 25th Aug 2018 |
| When watching videos there is sound lag |
Bryon hinton | 5 | 6 months ago by Andy (Admin) 5:46pm, 23rd Aug 2018 |
| How to turn on both headphones |
shabnum | 1 | 6 months ago by John (Admin) 11:25pm, 16th Aug 2018 |
| My left earbud wont do anything |
Cassandra Glover | 1 | 6 months ago by Colin (Admin) 11:19pm, 16th Aug 2018 |
| Both buds do not work at the same time. |
Aldo Bennigsohn | 5 | 6 months ago by mauricio 2:21pm, 15th Aug 2018 |
| Tzumi sound mates won't power on |
Tracey England | 0 | 6 months ago 5:05am, 10th Aug 2018 |
| Can anyone help me turn on my wireless ear buds/ head phones? |
Brandon | 0 | 6 months ago by Shubhankar 6:06am, 9th Aug 2018 |
| Music wont play in both ear pods Problems connecting a Tzumi Sound Mates to an iPhone 6s plus |
Teanna | 2 | 6 months ago by geeda 2:37am, 6th Aug 2018 |
| Tzumi Sound Mates won't power on |
LL Weaver | 1 | 7 months ago by Mike (Admin) 2:44pm, 3rd Aug 2018 |
| Tzumi Sound Mates wont turn on |
Doel | 1 | 7 months ago by Juan (Admin) 2:35pm, 3rd Aug 2018 |
| The left ear pod will not connect |
Sam | 0 | 7 months ago 2:07am, 1st Aug 2018 |
| It wont play anything after I pair and connect to the device |
Rony | 1 | 7 months ago by John (Admin) 12:48pm, 31st Jul 2018 |
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