Tzumi Sound Mates discussions and troubelshooting tips
You are currently viewing all questions related to the Tzumi Sound Mates - click here to REMOVE this filter
| Recent Questions | Asked by | Responses | Last Update |
|---|---|---|---|
| Tzumi Sound Mates : Can these earbuds connect to my Windows 10 laptop? |
REBECCA J SMITH | 7 | 4 days ago by Nathaly Ynoa 8:57pm, 28th Jun 2020 |
Tzumi Sound Mates : Earbud volume on a Samsung device   |
Maryann | 11 | 6 days ago by Sabita 10:22pm, 26th Jun 2020 |
| Tzumi Sound Mates left ear not working (due to the devices not being paired together properly) |
MizuSeirei | 42 | 3 weeks ago by not saying my name 1:21am, 9th Jun 2020 |
| Tzumi Sound Mates : Pairing Code |
Michael | 1 | 2 months ago by Pedro (Admin) 6:02pm, 17th May 2020 |
| Tzumi Sound Mates : The batteries only last about 2 hours |
Christian Gonzales | 11 | 2 months ago by J S 2:19am, 5th May 2020 |
| Right Tzumi Sound Mates earbud won't power on |
Miguel | 28 | 2 months ago by Patrice 8:04pm, 3rd May 2020 |
| Tzumi Sound Mates : Only one ear bud charges the other one wont come on at all. I have cleaned contacts |
James McDuffie | 1 | 2 months ago by Colin (Admin) 3:09pm, 2nd May 2020 |
| Lost charger cord for Tzumi Bluetooth headphones |
Crystal | 3 | 2 months ago by Marcus Benning 11:18pm, 30th Apr 2020 |
| Can you pair Soundmates to an HP computer ? |
jamie | 1 | 2 months ago by Chris (Admin) 2:35am, 29th Apr 2020 |
| Only one is working and I don't have a multi-function button |
Rylea | 0 | 2 months ago 10:20pm, 23rd Apr 2020 |
| Tzumi Sound Mates only one side working |
Rachelle | 68 | 2 months ago by Rylea 10:15pm, 23rd Apr 2020 |
| Tzumi Sound Mates : Mine don't have a multifunction button at all |
Kelli Fowler | 18 | 2 months ago by Rylea 10:12pm, 23rd Apr 2020 |
| Tzumi Sound Mates stay at 100% volume even if I lower it on my laptop |
marcus | 28 | 3 months ago by Lesli Askew 6:00pm, 12th Apr 2020 |
| Tzumi sound mates - how do I know when fully charged? |
Chris Quinn | 23 | 3 months ago by Lily 5:29am, 7th Apr 2020 |
| Tzumi Sound Mates - how do I turn them off? |
Lea | 3 | 3 months ago by Babar haroon 10:03am, 2nd Apr 2020 |
| Tzumi Sound Mates : How to get headphones to work separately? |
Diamond | 1 | 3 months ago by Pedro (Admin) 10:38am, 27th Mar 2020 |
| How do you find your other pair of soundmates when its lost? |
Tyjah-lynn | 1 | 3 months ago by Emily 12:15am, 23rd Mar 2020 |
| Pair ok,but connect to phone, only 1ear gets sound |
dave | 1 | 3 months ago by Juan (Admin) 1:13pm, 19th Mar 2020 |
| Tzumi Sound Mates : Something else is wrong |
Anonymous | 2 | 4 months ago by Dear user 11:11am, 10th Mar 2020 |
| Right ear buds blinks red and it will not turn on |
Savannah | 1 | 4 months ago by Bob 8:24pm, 4th Mar 2020 |
| Tzumi Sound Mates : Right buds is not working |
John Ryan | 0 | 4 months ago 10:35am, 4th Mar 2020 |
| My right ear bud flashes red and blue constantly, the left powers on and tries to connect to the other, but fails. Neither is discoverable (no buttons on my model) |
Anonymous | 0 | 4 months ago 6:31pm, 1st Mar 2020 |
| Tzumi Sound Mates : Blue/red light won't stop blinking |
Aubrey | 0 | 4 months ago 3:55am, 17th Feb 2020 |
| Tzumi Sound Mates and Samsung Galaxy S10 : Can't connect both |
Javon | 1 | 5 months ago by John (Admin) 4:16pm, 13th Feb 2020 |
| Tzumi sound mates won't power on |
Tracey England | 1 | 5 months ago by Andrea 10:54pm, 7th Feb 2020 |
| Tzumi sound mates dont connect to each other |
dan | 36 | 5 months ago by Idek 12:26am, 31st Jan 2020 |
| Tzumi Sound Mates : Volume |
Ronni Alsteens | 1 | 5 months ago by Chris (Admin) 1:28pm, 22nd Jan 2020 |
| Tzumi Soundmates Aren't Working At All |
Iseya Estella | 1 | 5 months ago by Mixy 6:29am, 22nd Jan 2020 |
| Tzumi sound mates lights clarification |
Anonymous | 3 | 6 months ago by Andrea Lopez 5:42am, 16th Jan 2020 |
| Tzumi Sound Mates and Samsung Galaxy Smartphone : Error conection to my device |
Paula | 4 | 6 months ago by Paula 7:04pm, 4th Jan 2020 |
| Tzumi Sound Mates : Actively paired to phone while in charging case |
Tracy G | 1 | 6 months ago by John (Admin) 10:35am, 4th Jan 2020 |
| tzumi sound mates, one of the earbuds wont charge |
mike | 7 | 6 months ago by Gregorio 9:16pm, 3rd Jan 2020 |
| Tzumi Sound Mates : Device not charging |
Rebecca | 4 | 6 months ago by Kelly 8:47pm, 2nd Jan 2020 |
| I lost the lid to my earbuds will they still charge |
Arlene Phipps | 0 | 6 months ago 8:13pm, 1st Jan 2020 |
| Can Tzumi Sound Mates case have different silicone cases ? |
laela | 1 | 6 months ago by Colin (Admin) 6:18pm, 30th Dec 2019 |
| The Tzumi Sound Mates case charges the Wireless Earbuds and I wanted to know how many times can the case charge the Sound Mates? |
James james | 1 | 6 months ago by laela 1:01am, 30th Dec 2019 |
| Tzumi Sound Mates : Left earbud really quiet |
Ali | 4 | 6 months ago by Zak 4:12am, 29th Dec 2019 |
| Tzumi Sound Mates : Using Microphone |
Stacy | 4 | 6 months ago by Taylor 4:37pm, 26th Dec 2019 |
| Tzumi Soundmates Charging Issue |
Simon | 0 | 6 months ago 4:15am, 18th Dec 2019 |
| Tzumi Sound Mates : Why do they say their connected to my phone but the sound still comes from my phone. |
Cadence | 1 | 7 months ago by Mike (Admin) 1:01am, 16th Dec 2019 |
| Tzumi Sound Mates : Left earbud not powering on |
Malachi | 1 | 7 months ago by Juan (Admin) 1:42am, 10th Dec 2019 |
| Tzumi Sound Mates : Trying to connect ear buds to chromebook Problems connecting a Tzumi Sound Mates  Buy Now to a HP (Hewlett-Packard) HP (Hewlett-Packard) Chromebook 11 G1 Buy Now |
Denise | 1 | 7 months ago by Mike (Admin) 1:13am, 8th Dec 2019 |
| Charging Tzumi Sound Mates |
Darlene | 14 | 7 months ago by Crystal 9:01pm, 5th Dec 2019 |
| Tzumi Sound Mates : Not Working Properly |
Rene Morales | 2 | 7 months ago by Rene Morales 1:23pm, 22nd Nov 2019 |
| Can't find soundmate on my device |
Toun | 7 | 8 months ago by Kevin Kaldenbach 4:53pm, 12th Nov 2019 |
| Tzumi Sound Mates : They wont show up on my Bluetooth |
Genaro | 3 | 8 months ago by Matias 2:36am, 10th Nov 2019 |
| Tzumi Sound Mates won't power on at all! |
Chad | 12 | 8 months ago by Kirsten Graham 10:20pm, 23rd Oct 2019 |
| Tzumi Sound Mates : How to get both fo them to play music ? |
Kashia | 1 | 8 months ago by Pedro (Admin) 2:42pm, 19th Oct 2019 |
| Tzumi Sound Mates : won't connect to each other. |
Ian LaRue | 1 | 2 years ago by Juan (Admin) 3:38pm, 25th Nov 2018 |
| Tzumi Sound Mates : How to get both fo them to play music ? |
Kashia | 0 | 9 months ago 11:02pm, 13th Oct 2019 |
| Tzumi Sound Mates : not working |
Shaun | 1 | 8 months ago by Mike (Admin) 2:27pm, 19th Oct 2019 |
| My left Tzumi Sound Mates earbud will not charge |
Ayden Baker | 4 | 8 months ago by Rita 9:08pm, 17th Oct 2019 |
| Tzumi Sound Mates no sound on one side |
Anonymous | 1 | 9 months ago by Luis (Admin) 9:38pm, 11th Oct 2019 |
| My left earbud does not work when I connect them at the same time |
Anibal Suazo | 0 | 9 months ago 1:07am, 8th Oct 2019 |
| What if my sound mates don't have any buttons? How do u reset and connect to Bluetooth? |
Geri | 0 | 9 months ago 3:29pm, 6th Oct 2019 |
| Tzumi soundmates won't pair together |
Dalton | 8 | 9 months ago by Shonda 4:30pm, 8th Oct 2019 |
| Tzumi Soundmates : when making call on the earbuds I only hear on right earbud |
marcus | 3 | 9 months ago by Diane 1:06am, 5th Oct 2019 |
| Tzumi Sound Mates : adjust volume |
kevin randolph | 1 | 9 months ago by Colin (Admin) 11:57am, 30th Sep 2019 |
| I have never been able to pair them or use them because they don't behave the way the instruction manual says they should |
Normajean Gasking | 1 | 9 months ago by Juan (Admin) 11:38am, 30th Sep 2019 |
| Trouble Pairing SoundMates |
Jeff | 2 | 9 months ago by Ignacio 2:07am, 21st Sep 2019 |
| Tzumi Sound Mates have annoying blue led lights. Can you turn them off? |
marcus | 3 | 9 months ago by Narukai 9:24pm, 19th Sep 2019 |
| Tzumi Sound Mates : Case won't charge, so headphones won't charge |
Stacy Ricks | 3 | 9 months ago by Mike (Admin) 2:17pm, 18th Sep 2019 |
| I can't change the volume on my tzumi sound mates and it's way too loud. What do I do? |
WenJing Xing | 1 | 9 months ago by Juan (Admin) 11:46am, 18th Sep 2019 |
| My earbuds won't charge and no lights come on on the case |
Quiana | 3 | 10 months ago by John (Admin) 4:19pm, 16th Sep 2019 |
| Tzumi Sound Mates : Case isn't charging and isn't charging the earbuds Problems connecting a Tzumi Sound Mates case wont charge nor charge the earbuds Buy Now to a 3M iPhone 6s+ Buy Now |
Kevon | 1 | 10 months ago by Luis (Admin) 12:04am, 15th Sep 2019 |
| Tzumi Sound Mates : Cut in and cut out |
Marty | 6 | 10 months ago by Chris Robertson 9:38am, 10th Sep 2019 |
| Tzumi Earbuds to loud for Galaxy A6 |
Karina | 1 | 10 months ago by Mike (Admin) 11:26pm, 5th Sep 2019 |
| Tzumi Sound Mates and Apple iPhone 6s : Don't work together |
Alaa | 3 | 10 months ago by Luis (Admin) 2:55am, 1st Sep 2019 |
| Charging details for Tzumi Soundmates |
L | 16 | 10 months ago by Natasha 9:02am, 23rd Aug 2019 |
| Tzumi Sound Mates : Left earbud won't turn on |
Austin | 1 | 10 months ago by John (Admin) 3:20am, 19th Aug 2019 |
| Tzumi Sound Mates : How I turn my mates on? |
Theresa | 1 | 10 months ago by Andy (Admin) 3:10am, 19th Aug 2019 |
| Tzumi Sound Mates : Fully charged right earbud cuts out after 5 seconds, keeps powering on and cutting out, saying that battery is low |
Christopher | 4 | 11 months ago by John (Admin) 11:48pm, 15th Aug 2019 |
| Tzumi Sound Mates : Should I keep my sound mates earbuds in case after fully charged |
Gary Ramon Jr. | 1 | 11 months ago by Pedro (Admin) 2:57am, 14th Aug 2019 |
| Soundmates lights flashing blue |
Grace | 5 | 11 months ago by Hell name 8:03pm, 13th Aug 2019 |
| Tzumi Sound Mates : Right side will not turn on |
Hayden | 4 | 11 months ago by Colin (Admin) 1:59am, 9th Aug 2019 |
| Tzumi Sound Mates : My Earbuds aren't charging properly |
Jordyn | 7 | 11 months ago by Colin 8:14pm, 8th Aug 2019 |
| Tzumi Sound Mates battery life |
Raul Rios | 24 | 11 months ago by Pedro (Admin) 4:16pm, 8th Aug 2019 |
| Soundmates not connecting to each other |
Dwayne | 1 | 11 months ago by Andy (Admin) 7:43pm, 7th Aug 2019 |
| Tzumi Sound Mates : Why isn't my charging case working |
Sean Sutton | 1 | 11 months ago by Mike (Admin) 7:28pm, 7th Aug 2019 |
| Tzumi Sound Mates : How can I fix my left earbud, and reconnect them together? |
Jahmon | 1 | 11 months ago by Chris (Admin) 7:14pm, 7th Aug 2019 |
| Tzumi Sound Mates : Charging |
Erez Yarden | 1 | 11 months ago by Chris (Admin) 7:03pm, 7th Aug 2019 |
| Soundmates charging station not showing blue light |
Inderpal Singh | 1 | 11 months ago by Andy (Admin) 8:54pm, 1st Aug 2019 |
| Tzumi Sound Mates : Pause / Play / Other touch functions |
Christian Strain | 1 | 11 months ago by Colin (Admin) 5:09pm, 30th Jul 2019 |
| Tzumi SoundMates: when i watch videos, why do the sound lag ? |
Anonymous | 9 | 11 months ago by Alex 3:50am, 27th Jul 2019 |
| Tzumi Sound Mates stuck at 100 percent volume |
Taelor | 1 | 1 year ago by Andy (Admin) 2:02pm, 18th Apr 2019 |
| Tzumi Sound Mates and Samsung Galaxy S9 : They wont connect to each other, and they dont have a button |
Yeet | 1 | 11 months ago by Luis (Admin) 12:23am, 26th Jul 2019 |
| My earbuds won't pair with phone |
Rose Hylton | 1 | 11 months ago by Juan (Admin) 2:07am, 25th Jul 2019 |
| Tzumi Sound Mates : Won't charge in case |
Emillie | 1 | 11 months ago by John (Admin) 1:19am, 25th Jul 2019 |
| Tzumi Sound Mates : My left earbud won't charge or work |
tameka Johnson | 1 | 11 months ago by Colin (Admin) 1:12pm, 24th Jul 2019 |
| Tzumi Sound Mates : The right earphone will charge but it doesn't turn on how do I fix this? |
Kyle | 1 | 11 months ago by tameka Johnson 6:07am, 22nd Jul 2019 |
| Tzumi Sound Mates poor battery life |
Linda Cunningham | 3 | 11 months ago by Wodie 4:45am, 22nd Jul 2019 |
| Tzumi Sound Mates - reporting battery low after a night of charging |
Toniya | 1 | 11 months ago by Pedro (Admin) 8:35pm, 20th Jul 2019 |
| Tzumi SoundMates Right earbud won't turn on |
Paul | 3 | 12 months ago by Juan (Admin) 2:17am, 16th Jul 2019 |
| Tzumi Sound Mates : Something else is wrong |
Rebecca Andresiunas | 3 | 12 months ago by Juan (Admin) 6:26pm, 14th Jul 2019 |
| Tzumi SoundMates Buds pairing problem |
Dennis | 19 | 12 months ago by Paul 4:11pm, 14th Jul 2019 |
| Tzumi Sound Mates will turn off right away |
alhammad | 0 | 12 months ago 10:10am, 13th Jul 2019 |
| I need the passkey in order to connect to the PS3. |
Carlos Trejo | 1 | 12 months ago by Mike (Admin) 1:32am, 13th Jul 2019 |
| Tzumi Sound Mates : earbuds won't connect to my mac |
maram alhammad | 1 | 12 months ago by Andy (Admin) 1:32am, 13th Jul 2019 |
| My Tzumi Soundmates are not working perfectly like I want them to. How do I connect both of them together to play and listen to music out of both earbuds? |
Arturo Hurtado | 43 | 12 months ago by Kevin McCandrew 5:28pm, 11th Jul 2019 |
| Does the Tzumi Soundmates case charge the pods ? |
Amber | 1 | 12 months ago by Chris (Admin) 1:47am, 11th Jul 2019 |
| Tzumi Sound Mates : Charging Problem |
Y | 3 | 1 year ago by Y 10:28pm, 30th Jun 2019 |
| Tzumi Sound Mates left ear bud would not light up and charge while in the case |
Faith | 2 | 1 year ago by Faith 8:24pm, 30th Jun 2019 |
| Tzumi Sound Mates : How to make the left ear pod turn on |
Korbin | 1 | 1 year ago by Chris (Admin) 3:00am, 24th Jun 2019 |
| Tzumi Sound Mates : i don't know how to pair them with my computer. |
Yuki | 1 | 1 year ago by Pedro (Admin) 2:13am, 24th Jun 2019 |
| Tzumi Sound Mates : Only my left sound mate will charge Problems connecting a Tzumi Sound Mates Buy Now to a Blackberry (RIM) Blackberry (RIM) iPhone7 plus Buy Now |
Cloe | 1 | 1 year ago by Chris (Admin) 2:13am, 24th Jun 2019 |
| Sound mates blinked once and now not at all |
Kendal | 1 | 1 year ago by Chris (Admin) 2:53am, 19th Jun 2019 |
| My left earbud wont turn on even though I charged it for several hours while the other one is working fine |
M | 2 | 1 year ago by anonymous 3:59am, 8th Jun 2019 |
| It wont connect |
Kinohi Bridges | 1 | 1 year ago by Luis (Admin) 12:46am, 8th Jun 2019 |
| I want to disconnect Tzumi sound mate from my cell phone Galaxy and pair it to my Laptop, how do I do these 2 steps |
Doron B | 1 | 1 year ago by Pedro (Admin) 3:15pm, 30th May 2019 |
| Soundmates will not charge |
Debi | 2 | 1 year ago by J lewis 12:03am, 24th May 2019 |
| Tzumi Soundmates won't show up on Bluetooth |
Anonymous | 1 | 1 year ago by Colin (Admin) 4:19pm, 23rd May 2019 |
| Tzumi Sound Mates wont turn on |
Doel | 3 | 1 year ago by Andy (Admin) 7:40pm, 22nd May 2019 |
| Earbud charge light not working. |
Ryan | 0 | 1 year ago 4:09pm, 22nd May 2019 |
| Tzumi Sound Mates battery duration not as long as reported |
Chad Postell | 2 | 1 year ago by J. Alvarez 2:43am, 20th May 2019 |
| Tzumi Sound Mates : Wont hold a charge longer than an hour |
Charity Maddox | 1 | 1 year ago by Colin (Admin) 10:08pm, 17th May 2019 |
| Soundmates not pairing to each other
|
Anonymous | 1 | 1 year ago by Colin (Admin) 10:06pm, 17th May 2019 |
| Tzumi Sound Mates : Left earbud won't pair without the right earbud |
Kristy | 1 | 1 year ago by Juan (Admin) 9:52pm, 17th May 2019 |
| Tzumi Sound Mates : How do you know if the ear buds are fully charged? |
Yteagj | 1 | 1 year ago by Chris (Admin) 9:49pm, 17th May 2019 |
| How do I turn my volume down on my tzumi soundmates |
Ava | 1 | 1 year ago by Juan (Admin) 12:42am, 10th May 2019 |
| Sounds mates left side stopped working |
Hannah | 1 | 1 year ago by Chris (Admin) 12:41am, 10th May 2019 |
| Tzumi Sound Mates : Whats wrong with my left sound mate |
Greta Standish | 1 | 1 year ago by Mike (Admin) 12:33am, 10th May 2019 |
| Tzumi Sound Mates making call if I double tap |
Mark | 1 | 1 year ago by Mike (Admin) 7:44am, 3rd May 2019 |
| Tzumi soundmates both charge but only the right ear turns on |
Rhys kiley | 1 | 1 year ago by Colin (Admin) 3:33pm, 30th Apr 2019 |
| Tzumi Sound Mates : Right earphone won't turn on at all |
Lionheart01 | 1 | 2 years ago by Mike (Admin) 11:05pm, 1st Dec 2018 |
| Tzumi Sound Mates : Left headphone completely stopped working |
Tayia | 1 | 2 years ago by Colin (Admin) 11:55pm, 9th Nov 2018 |
| Tzumi Sound Mates : My right earbud was working fine and then it stopped charging |
Sadie | 1 | 1 year ago by Mike (Admin) 2:44pm, 30th Apr 2019 |
| The light on my charging case is blinking red what does that mean |
Julia | 1 | 1 year ago by Colin (Admin) 2:43pm, 30th Apr 2019 |
| Tzumi Sound Mates : I can't change the volume |
Anonymous | 1 | 1 year ago by Chris (Admin) 6:10pm, 8th Apr 2019 |
| Left earbuds volume is really low |
Kevin J Williamson | 3 | 1 year ago by John (Admin) 10:19am, 24th Apr 2019 |
| Tzumi Sound Mates stay at 100% volume even if I lower it on my laptop |
Julia | 1 | 1 year ago by Mike (Admin) 1:53pm, 23rd Apr 2019 |
| Left doesnt connect |
Kc | 2 | 1 year ago by Colin (Admin) 1:51pm, 23rd Apr 2019 |
| Tzumi Sound Mates : The right soundmate is way softer than the left one |
Ben | 1 | 1 year ago by Andy (Admin) 2:29pm, 18th Apr 2019 |
| how do i change my pin or password so it will pair to my phone |
ashley smith | 1 | 1 year ago by Pedro (Admin) 1:08pm, 18th Apr 2019 |
| Earbuds won't connect to my phone |
Tiffanie Thompson | 2 | 1 year ago by Amanda Grane 10:50pm, 16th Apr 2019 |
| How do I permanently turn on my left tzumi soundmate? |
Hannah | 1 | 1 year ago by Luis (Admin) 3:47am, 15th Apr 2019 |
| Sound Mates not showing |
Chase | 1 | 1 year ago by Pedro (Admin) 6:08pm, 8th Apr 2019 |
| Connection to Bluetooth |
Julie Stolt-Larsen | 1 | 1 year ago by Tyler Gutierrez 8:56am, 6th Apr 2019 |
| I got my Sound Mates Wireless Stereo Earbuds to pair to each other but its under a different name |
Brendan Barker | 1 | 1 year ago by Pedro (Admin) 8:05pm, 3rd Apr 2019 |
| One solid color |
Riley | 1 | 1 year ago by Mike (Admin) 8:00pm, 3rd Apr 2019 |
| My Tzumi Soundmates will not pair together |
JJ | 1 | 1 year ago by Mike (Admin) 7:57pm, 1st Apr 2019 |
| Tzumi Sound Mates : No life on the right earbud |
Kate | 0 | 1 year ago 11:17pm, 30th Mar 2019 |
| Tzumi Sound Mates : The ear buds wont pair and the sound doesnt go to each ear bud |
Diana Regan | 6 | 1 year ago by Bradlee 8:47pm, 27th Mar 2019 |
| Tzumi Sound Mates : How to charge earbuds? |
Anonymous | 1 | 1 year ago by Juan (Admin) 2:54pm, 27th Mar 2019 |
| Tzumi Sound Mates : One earbud not working? |
Anonymous | 1 | 1 year ago by Juan (Admin) 2:52pm, 27th Mar 2019 |
| How to unpair Tzumi Soundmates |
Randy | 2 | 1 year ago by Jacob G. 5:07pm, 26th Mar 2019 |
| one of the bluetooth sound mates headphones are not charging |
joyce | 1 | 1 year ago by John (Admin) 10:30am, 24th Mar 2019 |
| Tzumi Sound Mates : Won't connect |
David | 1 | 1 year ago by Andy (Admin) 12:57pm, 19th Mar 2019 |
| Tzumi Sound Mates won't connect when taken out of their case |
aniya | 1 | 1 year ago by Luis (Admin) 10:29pm, 16th Mar 2019 |
| I think my right earbud is broken, but I dont know how to fix it. |
Mallory | 1 | 1 year ago by Mike (Admin) 6:25pm, 11th Mar 2019 |
| Soundmates blinking |
Colin | 1 | 1 year ago by John (Admin) 6:20pm, 11th Mar 2019 |
| Earbuds do not work at the same time |
Kim | 1 | 1 year ago by Juan (Admin) 12:21pm, 11th Mar 2019 |
| How do I pair my Tzumi Sound Mates and Galaxy J3 ? |
Hunter | 1 | 1 year ago by Mike (Admin) 12:02pm, 11th Mar 2019 |
| HELP!!! |
Jenny Deline | 0 | 1 year ago 5:02am, 10th Mar 2019 |
| Tzumi Sound Mates Pairing |
Yesi | 1 | 1 year ago by Juan (Admin) 10:17am, 5th Mar 2019 |
| My left earbud does not turn on (lights blue and red do not flash) |
Warner | 1 | 1 year ago by John (Admin) 11:16am, 28th Feb 2019 |
| How do I get my other sound mate to connect |
Rosa | 1 | 1 year ago by Pedro (Admin) 11:00am, 28th Feb 2019 |
| Tzumi Sound Mates : Right earbud wont pair |
Karen | 1 | 2 years ago by Mike (Admin) 11:34pm, 16th Oct 2018 |
| Right earbud not working |
Angela | 2 | 1 year ago by Angela 3:45am, 25th Feb 2019 |
| Issue during phone calls with Tzumi Sound Mates |
Samone | 1 | 1 year ago by Pedro (Admin) 12:03am, 25th Feb 2019 |
| Left head phone doesnt connect |
Ryan McGrath | 1 | 1 year ago by John (Admin) 12:02am, 25th Feb 2019 |
| Buttons do nothing |
Elmo | 1 | 1 year ago by Mike (Admin) 11:34pm, 24th Feb 2019 |
| Tzumi AirPod Right one wont power on |
Tanner | 1 | 1 year ago by Juan (Admin) 11:25pm, 24th Feb 2019 |
| Are Tzumi SoundMates working in Stereo ? |
paul bopp | 1 | 1 year ago by Luis (Admin) 12:54am, 22nd Feb 2019 |
| Sound Mates ear buds are flashing red inside of the case |
Anonymous | 1 | 1 year ago by Juan (Admin) 12:38am, 22nd Feb 2019 |
| Tzumi Sound Mates Charging problem |
Michelle Montiel | 6 | 1 year ago by Tori Bailey 10:06pm, 17th Feb 2019 |
| Sound only one side at a time |
Kim | 2 | 1 year ago by avery 6:45pm, 17th Feb 2019 |
| Bluetooth issue |
Taylor | 1 | 1 year ago by Andy (Admin) 2:08pm, 16th Feb 2019 |
| Sound mates left side flashing blue and won't connect |
Alex | 0 | 1 year ago 2:33am, 9th Feb 2019 |
| I have tzumi sound mates and they both connect but separately. Id really like to listen to music on both ear buds |
Noah | 1 | 1 year ago by Juan (Admin) 12:20pm, 15th Feb 2019 |
| Earbuds chargered but left will not turn on. |
Logan M. | 1 | 1 year ago by Orlando 3:30am, 14th Feb 2019 |
| Sound mates charging case |
Jennifer | 1 | 1 year ago by Chris (Admin) 2:07am, 11th Feb 2019 |
| my tzumi sound mates will connect at the same time but wont play at the same time what do i do. |
jadoe gill | 1 | 1 year ago by Colin (Admin) 2:07am, 11th Feb 2019 |
| One of my Tzumi Sound mates wont charge |
jackie | 1 | 1 year ago by Colin (Admin) 1:25am, 11th Feb 2019 |
| Do I charge the case with earbuds in case or out? |
John | 1 | 1 year ago by Andy (Admin) 1:21am, 11th Feb 2019 |
| Wont stay charged |
Darrold tannehill | 2 | 1 year ago by Sue Lenihan 3:39pm, 7th Feb 2019 |
| One earbud not turning off |
Matthew Z | 1 | 1 year ago by Matthew Z 10:57pm, 5th Feb 2019 |
| Water in one bud |
Ashton | 1 | 1 year ago by Luis (Admin) 10:05am, 4th Feb 2019 |
| I tried to do everything that you guys said and its not working they dont even chime |
Danaeja | 1 | 1 year ago by Chris (Admin) 10:01am, 4th Feb 2019 |
| Is there any way to turn off the blue flashing light? |
adrian | 1 | 1 year ago by Chris (Admin) 6:30pm, 3rd Feb 2019 |
| My Tzumi sound mates wont stop blinking blue |
Lauren | 1 | 1 year ago by Jackson 7:42am, 3rd Feb 2019 |
| Both earbuds pairing |
Adele Thomas | 1 | 1 year ago by John (Admin) 10:52pm, 28th Jan 2019 |
| Tzumi Sound Mates : Right earbud wont charge |
Marcus Hernandez | 1 | 1 year ago by Mike (Admin) 10:46pm, 28th Jan 2019 |
| Only right one is charging |
Anonymous | 1 | 1 year ago by Pedro (Admin) 2:02pm, 26th Jan 2019 |
| SoundMates won't stay on |
Connor | 3 | 1 year ago by Mike (Admin) 10:08pm, 23rd Jan 2019 |
| right ear is not powering on except for when i hold down the button and it shuts down when i let go |
Glenn Sears | 1 | 1 year ago by Luis (Admin) 12:50pm, 23rd Jan 2019 |
| Why won't the left one connect to the right one anymore? |
Trenton | 1 | 1 year ago by Mike (Admin) 12:22pm, 23rd Jan 2019 |
| Going to next song |
Brenda | 0 | 1 year ago 6:52pm, 20th Jan 2019 |
| My sound mates is only connected to the right one |
Jessica Stacey | 2 | 1 year ago by Robert 11:13pm, 19th Jan 2019 |
| One ear not working |
Daniel | 1 | 1 year ago by John (Admin) 10:07am, 18th Jan 2019 |
| Right Tzumi SoundMate ear bud is quiet |
Cayden | 1 | 1 year ago by Pedro (Admin) 9:56am, 18th Jan 2019 |
| SoundMates won't charge |
Zack | 1 | 1 year ago by Pedro (Admin) 11:12pm, 17th Jan 2019 |
| Something else is wrong |
Jordan | 3 | 1 year ago by Mike (Admin) 6:20pm, 15th Jan 2019 |
| Playing music on both Ear pieces |
Darren Cuyos | 2 | 1 year ago by Danna madison 5:42am, 11th Jan 2019 |
| Tzumi SoundMates can't connect at all |
Nathan | 1 | 1 year ago by Andy (Admin) 3:30pm, 10th Jan 2019 |
| SoundMates won't connect |
Jari | 1 | 1 year ago by Juan (Admin) 3:02pm, 10th Jan 2019 |
| Tzumi Sound Mates not connecting |
Shanna | 9 | 1 year ago by Chris (Admin) 2:38pm, 10th Jan 2019 |
| My earbuds will not turn on |
Corky | 4 | 1 year ago by Mike (Admin) 3:15pm, 8th Jan 2019 |
| Left still dont work |
Hailey | 2 | 1 year ago by Victoria 11:57pm, 6th Jan 2019 |
| Right SoundMate is not detected by the phone nor his other left partner |
Abraham | 1 | 1 year ago by Mike (Admin) 5:38pm, 6th Jan 2019 |
| Earbud disconnected and won't turn off or reconnect, blinking red then blue light |
Billy | 1 | 1 year ago by John (Admin) 5:12pm, 6th Jan 2019 |
| Blue Light always flickering |
Matthew | 1 | 1 year ago by Luis (Admin) 3:20pm, 6th Jan 2019 |
| Right bud flashing red and blue. |
Anonymous | 3 | 1 year ago by Anonymous 3:47am, 4th Jan 2019 |
| Tzumi soundmates broke?? not sure what is wrong |
Anna | 2 | 1 year ago by Billy 1:07am, 4th Jan 2019 |
| Why is my SoundMates not working in one ear |
Myriah Allen | 1 | 1 year ago by Chris (Admin) 10:21pm, 1st Jan 2019 |
| blue indicator light while charging |
Alicia | 1 | 1 year ago by Luis (Admin) 10:14pm, 1st Jan 2019 |
| Need help |
Madison | 1 | 1 year ago by John (Admin) 10:12pm, 1st Jan 2019 |
| Tzumi Sound Mates : can't switch master or primary ear piece |
Jason | 2 | 2 years ago by Chris Blattner 1:06am, 1st Jan 2019 |
| Rig the right earbuds light is red |
Amanda | 1 | 2 years ago by Colin (Admin) 6:33pm, 30th Dec 2018 |
| why my soundmate will not charge |
ken hunter | 1 | 2 years ago by John (Admin) 6:31pm, 30th Dec 2018 |
| Right earbud won't turn on |
Unknown | 1 | 2 years ago by Chris (Admin) 6:29pm, 30th Dec 2018 |
| Tzumi soundmates annoying lights |
Anonymous | 1 | 2 years ago by Mike (Admin) 6:00pm, 30th Dec 2018 |
| Can you turn off the blue light that flashes when there turned on or not cause if not that really annoying. |
Ryan Potter | 1 | 2 years ago by Colin (Admin) 1:09pm, 30th Dec 2018 |
| Why won't these earbuds charge properly? |
Graham Ulry | 1 | 2 years ago by John (Admin) 1:08pm, 30th Dec 2018 |
| How can I use just one ear bud at a time |
Christy | 0 | 2 years ago 3:58pm, 28th Dec 2018 |
| Right earbud powers off immediately after powering on |
Liv | 2 | 2 years ago by Juan (Admin) 11:50am, 28th Dec 2018 |
| My sound mates aren't fully charged after charging it for 4 days |
Luis | 1 | 2 years ago by Chris (Admin) 4:52pm, 26th Dec 2018 |
| Fully charged sound mates but 5 minutes in will sit off |
Alex | 1 | 2 years ago by Pedro (Admin) 3:30pm, 26th Dec 2018 |
| Tzumi Sound Mates : How do I get both of them to pair up with my phone |
Brian K Schulze | 1 | 2 years ago by Luis (Admin) 3:09pm, 26th Dec 2018 |
| My left ear bud wont connect |
Armando | 1 | 2 years ago by Chris (Admin) 3:08pm, 26th Dec 2018 |
| Tzumi Soundmates charging issues |
Jess | 1 | 2 years ago by John (Admin) 2:57pm, 26th Dec 2018 |
| So when my buds are in the case on the charger or case is charging alone it's always a solid red |
Victoria Silvermonk | 3 | 2 years ago by Pedro (Admin) 2:08pm, 26th Dec 2018 |
| Pairing issue |
Ethan | 1 | 2 years ago by Colin (Admin) 7:03pm, 22nd Dec 2018 |
| Tzumi Soundmates won't charge |
Giselle | 1 | 2 years ago by Mike (Admin) 6:50pm, 22nd Dec 2018 |
| How do I connect the airpods to my phone together? |
Valerie | 1 | 2 years ago by Andy (Admin) 10:24am, 19th Dec 2018 |
| devices are showing up on my phone. but separate. |
cheyenne orcutt | 1 | 2 years ago by John (Admin) 10:12am, 19th Dec 2018 |
| Why won't my right earbud power on or charge? |
Noah T | 1 | 2 years ago by Andy (Admin) 10:10am, 19th Dec 2018 |
| My soundmates headphones arent paired |
Amoma | 1 | 2 years ago by John (Admin) 10:09am, 19th Dec 2018 |
| Why wont the left ear bud turn on?? |
CJ Arcuri | 1 | 2 years ago by Colin (Admin) 1:10am, 19th Dec 2018 |
| How do I get both speakers to play music |
Bradley Toney | 1 | 2 years ago by Colin (Admin) 1:04am, 19th Dec 2018 |
| I've tried all of your solutions but none if them work |
Levi | 1 | 2 years ago by Colin (Admin) 12:59am, 19th Dec 2018 |
| Tzumi soundmates won't both play music |
Darren Cuyos | 3 | 2 years ago by Andy (Admin) 10:07pm, 18th Dec 2018 |
| Tzumi Sound Mates: One of my earbuds wont pair |
Grayson | 1 | 2 years ago by Luis (Admin) 12:43am, 13th Dec 2018 |
| Soundmates won't turn on |
Abigail kelderman | 3 | 2 years ago by John (Admin) 1:40pm, 7th Dec 2018 |
| Stopped working |
Delia | 1 | 2 years ago by Pedro (Admin) 1:26am, 6th Dec 2018 |
| I have tried all of the suggestions from your forums and still can't get both earbuds to have sound at the same time. |
Donna Stare | 1 | 2 years ago by Chris (Admin) 1:25am, 6th Dec 2018 |
| Tzumi soindmates not showing up in Bluetooth |
Alicia | 1 | 2 years ago by Luis (Admin) 11:27pm, 5th Dec 2018 |
| Soundmates not showing up having unpaired them prior |
Jean M Bergan | 1 | 2 years ago by Pedro (Admin) 11:24pm, 5th Dec 2018 |
| both earbuds will not pair at the same time, only one or the other |
Anonymous | 1 | 2 years ago by Luis (Admin) 5:47pm, 2nd Dec 2018 |
| I cant figure out when my sound mates are on and it doesnt show up when I try to pair them |
Bethany Roper | 1 | 2 years ago by John (Admin) 11:49pm, 1st Dec 2018 |
| Left earbud wont respond to anything |
Emmanuel | 1 | 2 years ago by Luis (Admin) 11:42pm, 1st Dec 2018 |
| Can I use Tzumi Soundmates one at a time ? |
Bec | 0 | 2 years ago 1:58am, 13th Nov 2018 |
| Can hear music from both but not phone call |
Mae | 2 | 2 years ago by 11:49pm, 15th Nov 2018 |
| How do I get my left to connect with my right? |
Samantha | 1 | 2 years ago by Colin (Admin) 11:48am, 14th Nov 2018 |
| Sound from both Tzumi sound buds |
Raquitha | 0 | 2 years ago 8:34pm, 12th Nov 2018 |
| problems with pairing |
Christina | 1 | 2 years ago by Colin (Admin) 10:23am, 14th Nov 2018 |
| My sound mates ear buds won't pair together or let me switch from one to the other |
Devon | 1 | 2 years ago by Chris (Admin) 9:36am, 14th Nov 2018 |
| Wont turn on |
Ramone | 1 | 2 years ago by Luis (Admin) 1:59am, 6th Nov 2018 |
| SoundMates Pairing |
Kiersten Jones | 1 | 2 years ago by John (Admin) 11:05am, 1st Nov 2018 |
| Wont show up in Bluetooth search list the pair help.... |
Brandon | 1 | 2 years ago by Pedro (Admin) 10:53am, 1st Nov 2018 |
| Bluetooth will not connect to each other |
Eugene Jones | 1 | 2 years ago by Juan (Admin) 10:50am, 1st Nov 2018 |
| Volume Control is disabled |
David | 1 | 2 years ago by John (Admin) 10:03pm, 29th Oct 2018 |
| Can I use 1 earbud at a time? |
Jay Dugdale | 0 | 2 years ago 7:34pm, 28th Oct 2018 |
| My soundmates wont both pair |
Liz | 1 | 2 years ago by Chris (Admin) 9:51pm, 26th Oct 2018 |
| I cant pair my tzumi bluetooth soundmates wireless earbuds I can pair them but When I go to wait for the chime I dont hear it and I only get sound out of the left ear bud |
Christopher Lopez | 1 | 2 years ago by Chris (Admin) 9:31pm, 26th Oct 2018 |
| One side of the soundmates are working, but the other isn't. It keeps on flashing blue and red quickly |
Caleb | 1 | 2 years ago by Mike (Admin) 10:40am, 22nd Oct 2018 |
| Headphones cause a delay in youtube and in netflix |
Jonathon Rahim | 1 | 2 years ago by Pedro (Admin) 10:39am, 22nd Oct 2018 |
| get longer battery life |
Norbert Bennetts | 1 | 2 years ago by Luis (Admin) 10:17am, 22nd Oct 2018 |
| They won't connect to each other |
Anonymous | 0 | 2 years ago 12:13am, 21st Oct 2018 |
| What it mean when the charging case blink red or solid red ? |
Nathaniel | 0 | 2 years ago 8:11pm, 17th Oct 2018 |
| Going to next song |
Travey | 2 | 2 years ago by Travey 2:18am, 26th Sep 2018 |
| Tzumi Sound mates : left earbud is lit red |
Benjamin Griffin | 1 | 2 years ago by Chris (Admin) 6:13pm, 18th Sep 2018 |
| Tzumi Soundmates : why will they charge but not turn on or work? |
Aaron Dean | 0 | 2 years ago 3:14am, 15th Sep 2018 |
| Right ear doesn't turn on. |
Grayson B | 2 | 2 years ago by Grayson B 8:12pm, 4th Sep 2018 |
| One earbud not turning on |
Tre | 2 | 2 years ago by Juan (Admin) 9:50am, 3rd Sep 2018 |
| Both ear buds work for music but only one works on phone calls |
Deanna | 3 | 2 years ago by Juan (Admin) 9:49am, 3rd Sep 2018 |
| Earbud won't work |
Lucas | 3 | 2 years ago by Juan (Admin) 9:41am, 27th Aug 2018 |
| The earbuds is not connecting |
Tsheten | 2 | 2 years ago by Jackie 11:59pm, 25th Aug 2018 |
| When watching videos there is sound lag |
Bryon hinton | 5 | 2 years ago by Andy (Admin) 5:46pm, 23rd Aug 2018 |
| How to turn on both headphones |
shabnum | 1 | 2 years ago by John (Admin) 11:25pm, 16th Aug 2018 |
| My left earbud wont do anything |
Cassandra Glover | 1 | 2 years ago by Colin (Admin) 11:19pm, 16th Aug 2018 |
| Both buds do not work at the same time. |
Aldo Bennigsohn | 5 | 2 years ago by mauricio 2:21pm, 15th Aug 2018 |
| Can anyone help me turn on my wireless ear buds/ head phones? |
Brandon | 0 | 2 years ago by Shubhankar 6:06am, 9th Aug 2018 |
| Music wont play in both ear pods |
Teanna | 2 | 2 years ago by geeda 2:37am, 6th Aug 2018 |
| Tzumi Sound Mates won't power on |
LL Weaver | 1 | 2 years ago by Mike (Admin) 2:44pm, 3rd Aug 2018 |
| The left ear pod will not connect |
Sam | 0 | 2 years ago 2:07am, 1st Aug 2018 |
| It wont play anything after I pair and connect to the device |
Rony | 1 | 2 years ago by John (Admin) 12:48pm, 31st Jul 2018 |
| Tzumi Sound Mates : How to fix the charger? |
Jade McGuire | 1 | 2 years ago by Mike (Admin) 3:05am, 27th Jul 2018 |
ASK A QUESTION
Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.
