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Recent Questions Asked by Responses Last Update
Tzumi Sound Mates only one side working  
Problems connecting a Tzumi Sound Mates to an Apple iPhone X
Rachelle 29 10 hours ago by Steven
11:18am, 15th Dec 2018
How do I connect the airpods to my phone together?
Problems connecting a Tzumi Sound Mates to a Zte Blade
Valerie 0 11 hours ago
11:00am, 15th Dec 2018
Tzumi sound mates dont connect to each other  
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy Tablet
dan 17 2 days ago by lynn Hall
6:38pm, 13th Dec 2018
Tzumi Sound Mates won't power on at all!
Problems connecting a Tzumi Sound Mates to an Apple iPhone 8 Plus
Chad 5 3 days ago by Chad
2:50am, 13th Dec 2018
Tzumi Sound Mates: One of my earbuds wont pair
Problems connecting a Tzumi Sound Mates to an Apple iPhones
Grayson 1 3 days ago by Luis (Admin)
12:43am, 13th Dec 2018
Tzumi Sound Mates left ear not working  
Problems connecting a Tzumi Sound Mates to an Apple iPhone 8 plus
MizuSeirei 24 3 days ago by bob
10:19pm, 12th Dec 2018
Charging detials for Tzumi Soundmates
Problems connecting a Tzumi Sound Mates to a Motorola moto x
L 5 4 days ago by L
8:54pm, 11th Dec 2018
My Tzumi Soundmates are not working perfectly like I want them to. How do I connect both of them together to play and listen to music out of both earbuds?  
Problems connecting a Tzumi Sound Mates to a LG Stylo 4
Arturo Hurtado 18 4 days ago by Jason
7:55pm, 11th Dec 2018
The batteries only last about 2 hours
Problems connecting a Tzumi Sound Mates to an Apple iPhone 7
Christian Gonzales 4 5 days ago by
3:38pm, 10th Dec 2018
Tzumi sound mates - how do I know when fully charged?
Problems connecting a Tzumi Sound Mates to an Apple iPhone 7 Plus
Chris Quinn 4 5 days ago by Chris (Admin)
1:35pm, 10th Dec 2018
Tzumi Sound Mates battery life
Problems connecting a Tzumi Sound Mates to an Apple iPhone 6
Raul Rios 9 6 days ago by Polly Dennis
4:47am, 10th Dec 2018
Charging Tzumi Sound Mates
Problems connecting a Tzumi Sound Mates to a Hartman Kardon Onyx Studio 2
Darlene 6 1 week ago by Mike (Admin)
4:34pm, 7th Dec 2018
Soundmates won't turn on
Problems connecting a Tzumi Sound Mates to an Apple iPhone
Abigail kelderman 3 1 week ago by John (Admin)
1:40pm, 7th Dec 2018
Tzumi soundmates broke?? not sure what is wrong
Problems connecting a Tzumi Sound Mates to an Apple iPhone 6s
Anna 1 1 week ago by Chris (Admin)
11:45pm, 6th Dec 2018
So when my buds are in the case on the charger or case is charging alone it's always a solid red
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy S8
Victoria Silvermonk 1 1 week ago by
11:22pm, 6th Dec 2018
Stopped working
Problems connecting a Tzumi Sound Mates to an Apple IPhone8
Delia 1 1 week ago by Pedro (Admin)
1:26am, 6th Dec 2018
I have tried all of the suggestions from your forums and still can't get both earbuds to have sound at the same time.
Problems connecting a Tzumi Sound Mates to an Apple iPhone X
Donna Stare 1 1 week ago by Chris (Admin)
1:25am, 6th Dec 2018
Tzumi soindmates not showing up in Bluetooth
Problems connecting a Tzumi Sound Mates to an Apple iPhone 6
Alicia 1 1 week ago by Luis (Admin)
11:27pm, 5th Dec 2018
Soundmates not showing up having unpaired them prior
Problems connecting a Tzumi Sound Mates to a LG Aristo
Jean M Bergan 1 1 week ago by Pedro (Admin)
11:24pm, 5th Dec 2018
Tzumi Sound Mates : can't switch master or primary ear piece  
Problems connecting a Tzumi Sound Mates to an Apple iPhones
Jason 1 3 weeks ago by Jason
5:56am, 24th Nov 2018
both earbuds will not pair at the same time, only one or the other
Problems connecting a Tzumi Sound Mates to an Apple iPhone
Anonymous 1 2 weeks ago by Luis (Admin)
5:47pm, 2nd Dec 2018
I cant figure out when my sound mates are on and it doesnt show up when I try to pair them
Problems connecting a Tzumi Sound Mates to an Apple iPhone 7
Bethany Roper 1 2 weeks ago by John (Admin)
11:49pm, 1st Dec 2018
Left earbud wont respond to anything
Problems connecting a Tzumi Sound Mates to an Apple iphone7
Emmanuel 1 2 weeks ago by Luis (Admin)
11:42pm, 1st Dec 2018
Tzumi Sound Mates : Right earphone won't turn on at all.
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy Smartphone
Lionheart01 1 2 weeks ago by Mike (Admin)
11:05pm, 1st Dec 2018
Tzumi Sound Mates not connecting
Problems connecting a Tzumi Sound Mates to an Insignia Tablet
Shanna 6 2 weeks ago by
3:49pm, 1st Dec 2018
Tzumi Soundmates : when making call on the earbuds I only hear on right earbud  
Problems connecting a Tzumi Sound Mates to a LG iphone x
marcus 1 2 weeks ago by
2:25am, 30th Nov 2018
Can I use Tzumi Soundmates one at a time ?
Problems connecting a Tzumi Sound Mates to a Samsung galaxy s6
Bec 0 1 month ago
1:58am, 13th Nov 2018
Hello, I would appreciate an answer if anyone has the time, my Tzumi Soundmates wont connect to each other.
Problems connecting a Tzumi Sound Mates to an Apple iPhone 7
Ian LaRue 1 3 weeks ago by Juan (Admin)
3:38pm, 25th Nov 2018
Tzumi SoundMates Buds pairing problem  
Problems connecting a Tzumi Sound Mates to an Apple iPhone X
Dennis 10 3 weeks ago by Pedro (Admin)
2:40pm, 25th Nov 2018
Cant find soundmate on my device
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy Tablet
Toun 3 4 weeks ago by Chris (Admin)
5:41pm, 18th Nov 2018
Right Tzumi Sound Mates earbud won't power on
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy s7
Miguel 8 4 weeks ago by Isaiah
12:48am, 18th Nov 2018
Can hear music from both but not phone call
Problems connecting a Tzumi Sound Mates to an iPhone 7 Plus
Mae 2 4 weeks ago by
11:49pm, 15th Nov 2018
How do I get my left to connect with my right?
Problems connecting a Tzumi Sound Mates to an Apple iPhone
Samantha 1 1 month ago by Colin (Admin)
11:48am, 14th Nov 2018
Sound from both Tzumi sound buds
Problems connecting a Tzumi Sound Mates to a LG K20 Plus
Raquitha 0 1 month ago
8:34pm, 12th Nov 2018
problems with pairing
Problems connecting a Tzumi Sound Mates to a LG Stylo 4
Christina 1 1 month ago by Colin (Admin)
10:23am, 14th Nov 2018
My sound mates ear buds won't pair together or let me switch from one to the other
Problems connecting a Tzumi Sound Mates to a Lg phone
Devon 1 1 month ago by Chris (Admin)
9:36am, 14th Nov 2018
Tzumi soundmates won't pair together
Problems connecting a Tzumi Sound Mates to a LG phone
Dalton 6 1 month ago by
1:14pm, 10th Nov 2018
Left headphone completely stopped working.
Problems connecting a Tzumi Sound Mates to an Apple iPhone 7 Plus
Tayia 1 1 month ago by Colin (Admin)
11:55pm, 9th Nov 2018
Wont turn on
Problems connecting a Tzumi Sound Mates to an Apple iPhone 8
Ramone 1 1 month ago by Luis (Admin)
1:59am, 6th Nov 2018
Device not charging
Problems connecting a Tzumi Sound Mates to an Apple iPhone 6
Rebecca 1 1 month ago by Pedro (Admin)
1:58am, 6th Nov 2018
Right earbud powers off immediately after powering on
Problems connecting a Tzumi Sound Mates to an Apple iPhone 6s
Liv 1 1 month ago by Mike (Admin)
1:42am, 6th Nov 2018
SoundMates Pairing
Problems connecting a Tzumi Sound Mates to an Apple iPhones
Kiersten Jones 1 1 month ago by John (Admin)
11:05am, 1st Nov 2018
Wont show up in Bluetooth search list the pair help....
Problems connecting a Tzumi Sound Mates to a LG Stylo 3
Brandon 1 1 month ago by Pedro (Admin)
10:53am, 1st Nov 2018
Bluetooth will not connect to each other
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy Smartphone
Eugene Jones 1 1 month ago by Juan (Admin)
10:50am, 1st Nov 2018
Volume Control is disabled
David 1 2 months ago by John (Admin)
10:03pm, 29th Oct 2018
Right bud flashing red and blue.
Problems connecting a Tzumi Sound Mates to a Google pixel 2
Anonymous 2 2 months ago by
10:08pm, 26th Oct 2018
My soundmates wont both pair
Problems connecting a Tzumi Sound Mates to an Apple IPhone8
Liz 1 2 months ago by Chris (Admin)
9:51pm, 26th Oct 2018
I cant pair my tzumi bluetooth soundmates wireless earbuds I can pair them but When I go to wait for the chime I dont hear it and I only get sound out of the left ear bud
Problems connecting a Tzumi Sound Mates to a Zte Blade
Christopher Lopez 1 2 months ago by Chris (Admin)
9:31pm, 26th Oct 2018
Sound only one side at a time
Problems connecting a Tzumi Sound Mates to an Apple Ipone 6s+
Kim 1 2 months ago by Pedro (Admin)
10:42am, 22nd Oct 2018
One side of the soundmates are working, but the other isn't. It keeps on flashing blue and red quickly
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy Smartphone
Caleb 1 2 months ago by Mike (Admin)
10:40am, 22nd Oct 2018
Headphones cause a delay in youtube and in netflix
Problems connecting a Tzumi Sound Mates to an Apple iPhone 7
Jonathon Rahim 1 2 months ago by Pedro (Admin)
10:39am, 22nd Oct 2018
get longer battery life
Problems connecting a Tzumi Sound Mates to an Apple iPhone 5
Norbert Bennetts 1 2 months ago by Luis (Admin)
10:17am, 22nd Oct 2018
Right earbud wont pair.
Problems connecting a Tzumi Sound Mates to an Apple iPad 9.7
Karen 1 2 months ago by Mike (Admin)
11:34pm, 16th Oct 2018
Left earbuds volume is really low
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy Smartphone
Kevin J Williamson 1 2 months ago by Pedro (Admin)
11:44pm, 8th Oct 2018
Going to next song
Problems connecting a Tzumi Sound Mates to Any device
Travey 2 3 months ago by Travey
2:18am, 26th Sep 2018
Tzumi Sound mates : left earbud is lit red
Problems connecting a Tzumi Sound Mates to an Apple iPhone
Benjamin Griffin 1 3 months ago by Chris (Admin)
6:13pm, 18th Sep 2018
Tzumi Soundmates : why will they charge but not turn on or work?
Problems connecting a Tzumi Sound Mates to a Samsung Note 9
Aaron Dean 0 3 months ago
3:14am, 15th Sep 2018
Right ear doesn't turn on.
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy 7
Grayson B 2 3 months ago by Grayson B
8:12pm, 4th Sep 2018
One earbud not turning on
Problems connecting a Tzumi Sound Mates to an iPhone 6s
Tre 2 3 months ago by Juan (Admin)
9:50am, 3rd Sep 2018
Both ear buds work for music but only one works on phone calls
Problems connecting a Tzumi Sound Mates to an Apple iphone 7s
Deanna 3 3 months ago by Juan (Admin)
9:49am, 3rd Sep 2018
Earbud won't work
Problems connecting a Tzumi Sound Mates to a Moto z2 play
Lucas 3 4 months ago by Juan (Admin)
9:41am, 27th Aug 2018
The earbuds is not connecting
Problems connecting a Tzumi Sound Mates to an Apple iPhone 6s
Tsheten 2 4 months ago by Jackie
11:59pm, 25th Aug 2018
When watching videos there is sound lag
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy S8
Bryon hinton 5 4 months ago by Andy (Admin)
5:46pm, 23rd Aug 2018
Wont stay charged
Problems connecting a Tzumi Sound Mates to a LG G Pad 7.0 LTE tablet
Darrold tannehill 1 4 months ago by Juan (Admin)
11:57am, 23rd Aug 2018
My left earbud wont do anything
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy Smartphone
Cassandra Glover 1 4 months ago by Colin (Admin)
11:19pm, 16th Aug 2018
Both buds do not work at the same time.
Problems connecting a Tzumi Sound Mates to an Apple iPhone
Aldo Bennigsohn 5 4 months ago by mauricio
2:21pm, 15th Aug 2018
Tzumi sound mates won't power on
Problems connecting a Tzumi Sound Mates to a Samsung Galaxy 7
Tracey England 0 4 months ago
5:05am, 10th Aug 2018
Can anyone help me turn on my wireless ear buds/ head phones?
Problems connecting a Tzumi Sound Mates to an Apple iPhone
Brandon 0 4 months ago by Shubhankar
6:06am, 9th Aug 2018
Music wont play in both ear pods
Problems connecting a Tzumi Sound Mates to an iPhone 6s plus
Teanna 2 4 months ago by geeda
2:37am, 6th Aug 2018
Tzumi Sound Mates won't power on
Problems connecting a Tzumi Sound Mates to an Apple iPhone 7 Plus
LL Weaver 1 4 months ago by Mike (Admin)
2:44pm, 3rd Aug 2018
Tzumi Sound Mates wont turn on
Problems connecting a Tzumi Sound Mates to an Apple iPhone 8 Plus
Doel 1 4 months ago by Juan (Admin)
2:35pm, 3rd Aug 2018
The left ear pod will not connect
Problems connecting a Tzumi Sound Mates to an Apple iPhone 7
Sam 0 4 months ago
2:07am, 1st Aug 2018
It wont play anything after I pair and connect to the device
Problems connecting a Tzumi Sound Mates to a LG Aristo
Rony 1 5 months ago by John (Admin)
12:48pm, 31st Jul 2018
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