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Recent Questions Asked by Responses Last Update
My earbuds won't charge and no lights come on on the case
Quiana 3 20 hours ago by John (Admin)
4:19pm, 16th Sep 2019
Tzumi Sound Mates : Case isn't charging and isn't charging the earbuds
Kevon 1 3 days ago by Luis (Admin)
12:04am, 15th Sep 2019
Tzumi Sound Mates won't power on at all!
Chad 11 5 days ago by Dick Johnson
4:03am, 12th Sep 2019
Tzumi Earbuds to loud for Galaxy A6
Karina 1 2 weeks ago by Mike (Admin)
11:26pm, 5th Sep 2019
Tzumi Sound Mates and Apple iPhone 6s : Don't work together
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6s Buy Now
Alaa 3 2 weeks ago by Luis (Admin)
2:55am, 1st Sep 2019
Tzumi Sound Mates : Mine don't have a multifunction button at all
Problems connecting a Tzumi Sound Mates Buy Now to Any device Buy Now
Kelli Fowler 2 3 weeks ago by Ozzie
5:52am, 28th Aug 2019
tzumi sound mates have annoying blue led lights. can you turn them off?
marcus 2 4 weeks ago by Sven
11:55am, 23rd Aug 2019
Tzumi Sound Mates : Left earbud won't turn on
Problems connecting a Tzumi Sound Mates Buy Now to a Samsung j3 Buy Now
Austin 1 4 weeks ago by John (Admin)
3:20am, 19th Aug 2019
Tzumi Sound Mates : How I turn my mates on?
Problems connecting a Tzumi Sound Mates Buy Now to a Soundmates Buy Now
Theresa 1 4 weeks ago by Andy (Admin)
3:10am, 19th Aug 2019
Tzumi Sound Mates : Fully charged right earbud cuts out after 5 seconds, keeps powering on and cutting out, saying that battery is low
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPad Mini 2 Buy Now
Christopher 4 1 month ago by John (Admin)
11:48pm, 15th Aug 2019
Soundmates lights flashing blue
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Grace 5 1 month ago by Hell name
8:03pm, 13th Aug 2019
Tzumi Sound Mates : Device not charging
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6 Buy Now
Rebecca 3 1 month ago by John (Admin)
4:29pm, 12th Aug 2019
Tzumi Sound Mates : Right side will not turn on
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Xr Buy Now
Hayden 4 1 month ago by Colin (Admin)
1:59am, 9th Aug 2019
Tzumi Sound Mates battery life
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6 Buy Now
Raul Rios 24 1 month ago by Pedro (Admin)
4:16pm, 8th Aug 2019
Soundmates not connecting to each other
Dwayne 1 1 month ago by Andy (Admin)
7:43pm, 7th Aug 2019
Tzumi Sound Mates : Why isn't my charging case working
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 7 Buy Now
Sean Sutton 1 1 month ago by Mike (Admin)
7:28pm, 7th Aug 2019
Tzumi Sound Mates : How can I fix my left earbud, and reconnect them together?
Jahmon 1 1 month ago by Chris (Admin)
7:14pm, 7th Aug 2019
Tzumi Sound Mates : Charging
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 8 Buy Now
Erez Yarden 1 1 month ago by Chris (Admin)
7:03pm, 7th Aug 2019
Soundmates charging station not showing blue light
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Inderpal Singh 1 2 months ago by Andy (Admin)
8:54pm, 1st Aug 2019
Tzumi Sound Mates : Pause / Play / Other touch functions
Christian Strain 1 2 months ago by Colin (Admin)
5:09pm, 30th Jul 2019
Trouble Pairing SoundMates
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone7 Buy Now
Jeff 1 2 months ago by Colin (Admin)
4:47pm, 30th Jul 2019
Tzumi SoundMates: when i watch videos, why do the sound lag ?
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6 Buy Now
Anonymous 9 2 months ago by Alex
3:50am, 27th Jul 2019
Tzumi Sound Mates and Samsung Galaxy S9 : They wont connect to each other, and they dont have a button
Yeet 1 2 months ago by Luis (Admin)
12:23am, 26th Jul 2019
My earbuds won't pair with phone
Problems connecting a Tzumi Sound Mates Buy Now to a ZTE Blade Max X Buy Now
Rose Hylton 1 2 months ago by Juan (Admin)
2:07am, 25th Jul 2019
Tzumi Sound Mates : Won't charge in case
Emillie 1 2 months ago by John (Admin)
1:19am, 25th Jul 2019
Tzumi Sound Mates : My left earbud won't charge or work
Problems connecting a Tzumi Sound Mates Buy Now to a Samsung g Buy Now
tameka Johnson 1 2 months ago by Colin (Admin)
1:12pm, 24th Jul 2019
Tzumi Sound Mates : The right earphone will charge but it doesn't turn on how do I fix this?
Problems connecting a Tzumi Sound Mates Buy Now to a Samsung g Buy Now
Kyle 1 2 months ago by tameka Johnson
6:07am, 22nd Jul 2019
Tzumi Sound Mates - reporting battery low after a night of charging
Toniya 1 2 months ago by Pedro (Admin)
8:35pm, 20th Jul 2019
Tzumi SoundMates Right earbud won't turn on
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone X Buy Now
Paul 3 2 months ago by Juan (Admin)
2:17am, 16th Jul 2019
Tzumi Sound Mates : Something else is wrong
Problems connecting a Tzumi Sound Mates Buy Now to a 3M iPhone 6s+ Buy Now
Rebecca Andresiunas 3 2 months ago by Juan (Admin)
6:26pm, 14th Jul 2019
I need the passkey in order to connect to the PS3.
Problems connecting a Tzumi Sound Mates Buy Now to a PS3 Buy Now
Carlos Trejo 1 2 months ago by Mike (Admin)
1:32am, 13th Jul 2019
Tzumi Sound Mates : earbuds won't connect to my mac
maram alhammad 1 2 months ago by Andy (Admin)
1:32am, 13th Jul 2019
tzumi sound mates, one of the earbuds wont charge
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
mike 3 2 months ago by Jess Lilly
7:22pm, 11th Jul 2019
The Tzumi Sound Mates case charges the Wireless Earbuds and I wanted to know how many times can the case charge the Sound Mates?
Problems connecting a Tzumi Sound Mates Buy Now to Any device Buy Now
James james 1 2 months ago by Amber
1:44am, 11th Jul 2019
Tzumi Sound Mates : Charging Problem
Problems connecting a Tzumi Sound Mates Buy Now to an iPhone Buy Now
Y 3 3 months ago by Y
10:28pm, 30th Jun 2019
Tzumi Sound Mates left ear bud would not light up and charge while in the case
Problems connecting a Tzumi Sound Mates Buy Now to a Samsung active Buy Now
Faith 2 3 months ago by Faith
8:24pm, 30th Jun 2019
Tzumi Sound Mates : How to make the left ear pod turn on
Korbin 1 3 months ago by Chris (Admin)
3:00am, 24th Jun 2019
Tzumi Sound Mates : i don't know how to pair them with my computer.
Problems connecting a Tzumi Sound Mates Buy Now to a Computer Buy Now
Yuki 1 3 months ago by Pedro (Admin)
2:13am, 24th Jun 2019
Tzumi Sound Mates : Only my left sound mate will charge
Cloe 1 3 months ago by Chris (Admin)
2:13am, 24th Jun 2019
Sound mates blinked once and now not at all
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone X Buy Now
Kendal 1 3 months ago by Chris (Admin)
2:53am, 19th Jun 2019
Charging Tzumi Sound Mates
Problems connecting a Tzumi Sound Mates Buy Now to a Hartman Kardon Onyx Studio 2 Buy Now
Darlene 13 3 months ago by Darlene
7:23pm, 17th Jun 2019
My left earbud wont turn on even though I charged it for several hours while the other one is working fine
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
M 2 3 months ago by anonymous
3:59am, 8th Jun 2019
It wont connect
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 8 Buy Now
Kinohi Bridges 1 3 months ago by Luis (Admin)
12:46am, 8th Jun 2019
I want to disconnect Tzumi sound mate from my cell phone Galaxy and pair it to my Laptop, how do I do these 2 steps
Problems connecting a Tzumi Sound Mates Buy Now to Tzumi Any device Buy Now
Doron B 1 4 months ago by Pedro (Admin)
3:15pm, 30th May 2019
Soundmates will not charge
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Debi 2 4 months ago by J lewis
12:03am, 24th May 2019
Tzumi Soundmates won't show up on Bluetooth
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 8 Buy Now
Anonymous 1 4 months ago by Colin (Admin)
4:19pm, 23rd May 2019
Tzumi Sound Mates wont turn on
Doel 3 4 months ago by Andy (Admin)
7:40pm, 22nd May 2019
Tzumi Sound Mates battery duration not as long as reported
Chad Postell 2 4 months ago by J. Alvarez
2:43am, 20th May 2019
Tzumi Sound Mates : Wont hold a charge longer than an hour
Problems connecting a Tzumi Sound Mates Buy Now to an AT&T iPhone s5 Buy Now
Charity Maddox 1 4 months ago by Colin (Admin)
10:08pm, 17th May 2019
Soundmates not pairing to each other
Problems connecting a Sound Mates Buy Now to Tzumi Any device Buy Now
Anonymous 1 4 months ago by Colin (Admin)
10:06pm, 17th May 2019
Tzumi Sound Mates : Left earbud won't pair without the right earbud
Kristy 1 4 months ago by Juan (Admin)
9:52pm, 17th May 2019
Tzumi Sound Mates : How do you know if the ear buds are fully charged?
Yteagj 1 4 months ago by Chris (Admin)
9:49pm, 17th May 2019
How do I turn my volume down on my tzumi soundmates
Problems connecting a Tzumi Sound Mates Buy Now to an Apple Galaxy S10e Buy Now
Ava 1 4 months ago by Juan (Admin)
12:42am, 10th May 2019
Sounds mates left side stopped working
Hannah 1 4 months ago by Chris (Admin)
12:41am, 10th May 2019
Tzumi Sound Mates : Whats wrong with my left sound mate
Problems connecting a Sound Mates Buy Now to Tzumi Any device Buy Now
Greta Standish 1 4 months ago by Mike (Admin)
12:33am, 10th May 2019
Tzumi Sound Mates making call if I double tap
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone X Buy Now
Mark 1 5 months ago by Mike (Admin)
7:44am, 3rd May 2019
Tzumi soundmates both charge but only the right ear turns on
Problems connecting a Tzumi Sound Mates Buy Now to a Honor 8x Buy Now
Rhys kiley 1 5 months ago by Colin (Admin)
3:33pm, 30th Apr 2019
Tzumi Sound Mates : Right earphone won't turn on at all
Lionheart01 1 10 months ago by Mike (Admin)
11:05pm, 1st Dec 2018
Tzumi Sound Mates : Left headphone completely stopped working
Tayia 1 10 months ago by Colin (Admin)
11:55pm, 9th Nov 2018
Tzumi Sound Mates : My right earbud was working fine and then it stopped charging
Sadie 1 5 months ago by Mike (Admin)
2:44pm, 30th Apr 2019
The light on my charging case is blinking red what does that mean
Julia 1 5 months ago by Colin (Admin)
2:43pm, 30th Apr 2019
Left earbuds volume is really low
Kevin J Williamson 3 5 months ago by John (Admin)
10:19am, 24th Apr 2019
Tzumi Sound Mates stay at 100% volume even if I lower it on my laptop
Julia 1 5 months ago by Mike (Admin)
1:53pm, 23rd Apr 2019
Left doesnt connect
Kc 2 5 months ago by Colin (Admin)
1:51pm, 23rd Apr 2019
Tzumi Sound Mates : The right soundmate is way softer than the left one
Problems connecting a Tzumi Sound Mates Buy Now to a Samsung Buy Now
Ben 1 5 months ago by Andy (Admin)
2:29pm, 18th Apr 2019
how do i change my pin or password so it will pair to my phone
ashley smith 1 5 months ago by Pedro (Admin)
1:08pm, 18th Apr 2019
Earbuds won't connect to my phone
Problems connecting a Tzumi Sound Mates Buy Now to a LG K20 Buy Now
Tiffanie Thompson 2 5 months ago by Amanda Grane
10:50pm, 16th Apr 2019
How do I permanently turn on my left tzumi soundmate?
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 7 Buy Now
Hannah 1 5 months ago by Luis (Admin)
3:47am, 15th Apr 2019
Sound Mates not showing
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Chase 1 5 months ago by Pedro (Admin)
6:08pm, 8th Apr 2019
Connection to Bluetooth
Problems connecting a Tzumi Sound Mates Buy Now to a LG K20 Buy Now
Julie Stolt-Larsen 1 5 months ago by Tyler Gutierrez
8:56am, 6th Apr 2019
One solid color
Riley 1 5 months ago by Mike (Admin)
8:00pm, 3rd Apr 2019
My Tzumi Soundmates will not pair together
JJ 1 6 months ago by Mike (Admin)
7:57pm, 1st Apr 2019
Tzumi Sound Mates : How to charge earbuds?
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone SE Buy Now
Anonymous 1 6 months ago by Juan (Admin)
2:54pm, 27th Mar 2019
Tzumi Sound Mates : One earbud not working?
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone SE Buy Now
Anonymous 1 6 months ago by Juan (Admin)
2:52pm, 27th Mar 2019
one of the bluetooth sound mates headphones are not charging
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone X Buy Now
joyce 1 6 months ago by John (Admin)
10:30am, 24th Mar 2019
Tzumi Sound Mates : Won't connect
Problems connecting a Tzumi Sound Mates Buy Now to a ZTE Blade Buy Now
David 1 6 months ago by Andy (Admin)
12:57pm, 19th Mar 2019
Tzumi Sound Mates won't connect when taken out of their case
aniya 1 6 months ago by Luis (Admin)
10:29pm, 16th Mar 2019
I think my right earbud is broken, but I dont know how to fix it.
Problems connecting a Tzumi Sound Mates Buy Now to a Motorola Moto X Buy Now
Mallory 1 6 months ago by Mike (Admin)
6:25pm, 11th Mar 2019
Soundmates blinking
Problems connecting a Tzumi Sound Mates Buy Now to Tzumi Any device Buy Now
Colin 1 6 months ago by John (Admin)
6:20pm, 11th Mar 2019
Earbuds do not work at the same time
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPad Buy Now
Kim 1 6 months ago by Juan (Admin)
12:21pm, 11th Mar 2019
How do I pair my Tzumi Sound Mates and Galaxy J3 ?
Hunter 1 6 months ago by Mike (Admin)
12:02pm, 11th Mar 2019
Tzumi Sound Mates Pairing
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Yesi 1 6 months ago by Juan (Admin)
10:17am, 5th Mar 2019
Tzumi soundmates won't pair together
Problems connecting a Tzumi Sound Mates Buy Now to a LG phone Buy Now
Dalton 7 7 months ago by shay
10:26pm, 1st Mar 2019
My left earbud does not turn on (lights blue and red do not flash)
Warner 1 7 months ago by John (Admin)
11:16am, 28th Feb 2019
How do I get my other sound mate to connect
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6 Buy Now
Rosa 1 7 months ago by Pedro (Admin)
11:00am, 28th Feb 2019
Right earbud not working
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPad Mini Buy Now
Angela 2 7 months ago by Angela
3:45am, 25th Feb 2019
Left head phone doesnt connect
Problems connecting a Tzumi Sound Matesj Buy Now to an Apple iPhone X Buy Now
Ryan McGrath 1 7 months ago by John (Admin)
12:02am, 25th Feb 2019
Buttons do nothing
Problems connecting a Sound Mates Buy Now to Any device Buy Now
Elmo 1 7 months ago by Mike (Admin)
11:34pm, 24th Feb 2019
Tzumi AirPod Right one wont power on
Tanner 1 7 months ago by Juan (Admin)
11:25pm, 24th Feb 2019
Are Tzumi SoundMates working in Stereo ?
Problems connecting a Tzumi Sound Mates Buy Now to a Samsung Galaxy Buy Now
paul bopp 1 7 months ago by Luis (Admin)
12:54am, 22nd Feb 2019
Sound Mates ear buds are flashing red inside of the case
Anonymous 1 7 months ago by Juan (Admin)
12:38am, 22nd Feb 2019
Tzumi Sound Mates Charging problem
Michelle Montiel 6 7 months ago by Tori Bailey
10:06pm, 17th Feb 2019
Sound only one side at a time
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6s Buy Now
Kim 2 7 months ago by avery
6:45pm, 17th Feb 2019
Bluetooth issue
Problems connecting a Tzumi Sound Mates Buy Now to an Apple ipad pro Buy Now
Taylor 1 7 months ago by Andy (Admin)
2:08pm, 16th Feb 2019
I have tzumi sound mates and they both connect but separately. Id really like to listen to music on both ear buds
Problems connecting a Tzumi Sound Mates Buy Now to Any device Buy Now
Noah 1 7 months ago by Juan (Admin)
12:20pm, 15th Feb 2019
Earbuds chargered but left will not turn on.
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Logan M. 1 7 months ago by Orlando
3:30am, 14th Feb 2019
Sound mates charging case
Problems connecting a Tzumi Sound Mates Buy Now to an Apple Buy Now
Jennifer 1 7 months ago by Chris (Admin)
2:07am, 11th Feb 2019
my tzumi sound mates will connect at the same time but wont play at the same time what do i do.
jadoe gill 1 7 months ago by Colin (Admin)
2:07am, 11th Feb 2019
One of my Tzumi Sound mates wont charge
jackie 1 7 months ago by Colin (Admin)
1:25am, 11th Feb 2019
Do I charge the case with earbuds in case or out?
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
John 1 7 months ago by Andy (Admin)
1:21am, 11th Feb 2019
Wont stay charged
Darrold tannehill 2 7 months ago by Sue Lenihan
3:39pm, 7th Feb 2019
One earbud not turning off
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Matthew Z 1 7 months ago by Matthew Z
10:57pm, 5th Feb 2019
Water in one bud
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Ashton 1 7 months ago by Luis (Admin)
10:05am, 4th Feb 2019
I tried to do everything that you guys said and its not working they dont even chime
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 8 Buy Now
Danaeja 1 7 months ago by Chris (Admin)
10:01am, 4th Feb 2019
Is there any way to turn off the blue flashing light?
adrian 1 7 months ago by Chris (Admin)
6:30pm, 3rd Feb 2019
My Tzumi sound mates wont stop blinking blue
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone X Buy Now
Lauren 1 7 months ago by Jackson
7:42am, 3rd Feb 2019
Both earbuds pairing
Adele Thomas 1 8 months ago by John (Admin)
10:52pm, 28th Jan 2019
Tzumi Sound Mates : Right earbud wont charge
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 5S Buy Now
Marcus Hernandez 1 8 months ago by Mike (Admin)
10:46pm, 28th Jan 2019
Only right one is charging
Anonymous 1 8 months ago by Pedro (Admin)
2:02pm, 26th Jan 2019
SoundMates won't stay on
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6s Buy Now
Connor 3 8 months ago by Mike (Admin)
10:08pm, 23rd Jan 2019
Lost charger cord for Tzumi Bluetooth headphones
Crystal 1 8 months ago by John (Admin)
12:52pm, 23rd Jan 2019
right ear is not powering on except for when i hold down the button and it shuts down when i let go
Glenn Sears 1 8 months ago by Luis (Admin)
12:50pm, 23rd Jan 2019
Why won't the left one connect to the right one anymore?
Trenton 1 8 months ago by Mike (Admin)
12:22pm, 23rd Jan 2019
Cant find soundmate on my device
Toun 6 8 months ago by Sandals
5:13am, 22nd Jan 2019
My sound mates is only connected to the right one
Jessica Stacey 2 8 months ago by Robert
11:13pm, 19th Jan 2019
Can these earbuds connect to my Windows 10 laptop?
REBECCA J SMITH 6 8 months ago by Luis (Admin)
3:06pm, 19th Jan 2019
One ear not working
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone X Buy Now
Daniel 1 8 months ago by John (Admin)
10:07am, 18th Jan 2019
Right Tzumi SoundMate ear bud is quiet
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 5 Buy Now
Cayden 1 8 months ago by Pedro (Admin)
9:56am, 18th Jan 2019
SoundMates won't charge
Problems connecting a Tzumi Sound Mates Buy Now to Any device Buy Now
Zack 1 8 months ago by Pedro (Admin)
11:12pm, 17th Jan 2019
Something else is wrong
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Jordan 3 8 months ago by Mike (Admin)
6:20pm, 15th Jan 2019
Playing music on both Ear pieces
Darren Cuyos 2 8 months ago by Danna madison
5:42am, 11th Jan 2019
Tzumi SoundMates can't connect at all
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Nathan 1 8 months ago by Andy (Admin)
3:30pm, 10th Jan 2019
SoundMates won't connect
Jari 1 8 months ago by Juan (Admin)
3:02pm, 10th Jan 2019
Tzumi Sound Mates not connecting
Problems connecting a Tzumi Sound Mates Buy Now to an Insignia Tablet Buy Now
Shanna 9 8 months ago by Chris (Admin)
2:38pm, 10th Jan 2019
My earbuds will not turn on
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone X Buy Now
Corky 4 8 months ago by Mike (Admin)
3:15pm, 8th Jan 2019
Left still dont work
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6s Buy Now
Hailey 2 8 months ago by Victoria
11:57pm, 6th Jan 2019
Right SoundMate is not detected by the phone nor his other left partner
Abraham 1 8 months ago by Mike (Admin)
5:38pm, 6th Jan 2019
Earbud disconnected and won't turn off or reconnect, blinking red then blue light
Billy 1 8 months ago by John (Admin)
5:12pm, 6th Jan 2019
Blue Light always flickering
Problems connecting a Tzumi Sound Mates Buy Now to a Samsung Galaxy Buy Now
Matthew 1 8 months ago by Luis (Admin)
3:20pm, 6th Jan 2019
Right bud flashing red and blue.
Problems connecting a Tzumi Sound Mates Buy Now to a Google pixel 2 Buy Now
Anonymous 3 8 months ago by Anonymous
3:47am, 4th Jan 2019
Tzumi soundmates broke?? not sure what is wrong
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6s Buy Now
Anna 2 8 months ago by Billy
1:07am, 4th Jan 2019
Why is my SoundMates not working in one ear
Myriah Allen 1 8 months ago by Chris (Admin)
10:21pm, 1st Jan 2019
blue indicator light while charging
Problems connecting a Tzumi Sound Mates Buy Now to a Motorola Motoz2 Buy Now
Alicia 1 8 months ago by Luis (Admin)
10:14pm, 1st Jan 2019
Need help
Madison 1 8 months ago by John (Admin)
10:12pm, 1st Jan 2019
Rig the right earbuds light is red
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone X Buy Now
Amanda 1 9 months ago by Colin (Admin)
6:33pm, 30th Dec 2018
why my soundmate will not charge
Problems connecting a Tzumi Sound Mates Buy Now to Any device Buy Now
ken hunter 1 9 months ago by John (Admin)
6:31pm, 30th Dec 2018
Right earbud won't turn on
Problems connecting a Tzumi Sound Mates Buy Now to Any device Buy Now
Unknown 1 9 months ago by Chris (Admin)
6:29pm, 30th Dec 2018
Tzumi soundmates annoying lights
Problems connecting a Tzumi Sound Mates Buy Now to a LG phone Buy Now
Anonymous 1 9 months ago by Mike (Admin)
6:00pm, 30th Dec 2018
Can you turn off the blue light that flashes when there turned on or not cause if not that really annoying.
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6s Buy Now
Ryan Potter 1 9 months ago by Colin (Admin)
1:09pm, 30th Dec 2018
Why won't these earbuds charge properly?
Graham Ulry 1 9 months ago by John (Admin)
1:08pm, 30th Dec 2018
Right earbud powers off immediately after powering on
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6s Buy Now
Liv 2 9 months ago by Juan (Admin)
11:50am, 28th Dec 2018
My sound mates aren't fully charged after charging it for 4 days
Problems connecting a Tzumi Sound Mates Buy Now to Any device Buy Now
Luis 1 9 months ago by Chris (Admin)
4:52pm, 26th Dec 2018
Fully charged sound mates but 5 minutes in will sit off
Alex 1 9 months ago by Pedro (Admin)
3:30pm, 26th Dec 2018
Tzumi Sound Mates : How do I get both of them to pair up with my phone
Brian K Schulze 1 9 months ago by Luis (Admin)
3:09pm, 26th Dec 2018
My left ear bud wont connect
Armando 1 9 months ago by Chris (Admin)
3:08pm, 26th Dec 2018
Tzumi Soundmates charging issues
Jess 1 9 months ago by John (Admin)
2:57pm, 26th Dec 2018
So when my buds are in the case on the charger or case is charging alone it's always a solid red
Victoria Silvermonk 3 9 months ago by Pedro (Admin)
2:08pm, 26th Dec 2018
Pairing issue
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone SE Buy Now
Ethan 1 9 months ago by Colin (Admin)
7:03pm, 22nd Dec 2018
Tzumi Soundmates won't charge
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Giselle 1 9 months ago by Mike (Admin)
6:50pm, 22nd Dec 2018
Tzumi sound mates lights clarification
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Anonymous 1 9 months ago by John (Admin)
6:39pm, 22nd Dec 2018
How do I connect the airpods to my phone together?
Problems connecting a Tzumi Sound Mates Buy Now to a ZTE Blade Buy Now
Valerie 1 9 months ago by Andy (Admin)
10:24am, 19th Dec 2018
devices are showing up on my phone. but separate.
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6 Buy Now
cheyenne orcutt 1 9 months ago by John (Admin)
10:12am, 19th Dec 2018
Why won't my right earbud power on or charge?
Problems connecting a Tzumi Sound Mates Buy Now to a ZTE Maven 2 Buy Now
Noah T 1 9 months ago by Andy (Admin)
10:10am, 19th Dec 2018
My soundmates headphones arent paired
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6 Buy Now
Amoma 1 9 months ago by John (Admin)
10:09am, 19th Dec 2018
Why wont the left ear bud turn on??
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
CJ Arcuri 1 9 months ago by Colin (Admin)
1:10am, 19th Dec 2018
How do I get both speakers to play music
Problems connecting a Tzumi Sound Mates Buy Now to a LG Stylo 4 Buy Now
Bradley Toney 1 9 months ago by Colin (Admin)
1:04am, 19th Dec 2018
I've tried all of your solutions but none if them work
Levi 1 9 months ago by Colin (Admin)
12:59am, 19th Dec 2018
Tzumi soundmates won't both play music
Problems connecting a Tzumi Sound Mates Buy Now to a Phone Buy Now
Darren Cuyos 3 9 months ago by Andy (Admin)
10:07pm, 18th Dec 2018
Tzumi Sound Mates: One of my earbuds wont pair
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Grayson 1 9 months ago by Luis (Admin)
12:43am, 13th Dec 2018
Soundmates won't turn on
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Abigail kelderman 3 9 months ago by John (Admin)
1:40pm, 7th Dec 2018
Stopped working
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 8 Buy Now
Delia 1 9 months ago by Pedro (Admin)
1:26am, 6th Dec 2018
I have tried all of the suggestions from your forums and still can't get both earbuds to have sound at the same time.
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone X Buy Now
Donna Stare 1 9 months ago by Chris (Admin)
1:25am, 6th Dec 2018
Tzumi soindmates not showing up in Bluetooth
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6 Buy Now
Alicia 1 9 months ago by Luis (Admin)
11:27pm, 5th Dec 2018
Soundmates not showing up having unpaired them prior
Problems connecting a Tzumi Sound Mates Buy Now to a LG Aristo Buy Now
Jean M Bergan 1 9 months ago by Pedro (Admin)
11:24pm, 5th Dec 2018
both earbuds will not pair at the same time, only one or the other
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Anonymous 1 9 months ago by Luis (Admin)
5:47pm, 2nd Dec 2018
I cant figure out when my sound mates are on and it doesnt show up when I try to pair them
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Bethany Roper 1 10 months ago by John (Admin)
11:49pm, 1st Dec 2018
Left earbud wont respond to anything
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Emmanuel 1 10 months ago by Luis (Admin)
11:42pm, 1st Dec 2018
Hello, I would appreciate an answer if anyone has the time, my Tzumi Soundmates wont connect to each other.
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Ian LaRue 1 10 months ago by Juan (Admin)
3:38pm, 25th Nov 2018
Can hear music from both but not phone call
Problems connecting a Tzumi Sound Mates Buy Now to an iPhone 7 Plus Buy Now
Mae 2 10 months ago by
11:49pm, 15th Nov 2018
How do I get my left to connect with my right?
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Samantha 1 10 months ago by Colin (Admin)
11:48am, 14th Nov 2018
problems with pairing
Problems connecting a Tzumi Sound Mates Buy Now to a LG Stylo 4 Buy Now
Christina 1 10 months ago by Colin (Admin)
10:23am, 14th Nov 2018
My sound mates ear buds won't pair together or let me switch from one to the other
Problems connecting a Tzumi Sound Mates Buy Now to a Lg phone Buy Now
Devon 1 10 months ago by Chris (Admin)
9:36am, 14th Nov 2018
Wont turn on
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 8 Buy Now
Ramone 1 10 months ago by Luis (Admin)
1:59am, 6th Nov 2018
SoundMates Pairing
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Kiersten Jones 1 11 months ago by John (Admin)
11:05am, 1st Nov 2018
Wont show up in Bluetooth search list the pair help....
Problems connecting a Tzumi Sound Mates Buy Now to a LG Stylo 3 Buy Now
Brandon 1 11 months ago by Pedro (Admin)
10:53am, 1st Nov 2018
Bluetooth will not connect to each other
Eugene Jones 1 11 months ago by Juan (Admin)
10:50am, 1st Nov 2018
Volume Control is disabled
David 1 11 months ago by John (Admin)
10:03pm, 29th Oct 2018
My soundmates wont both pair
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 8 Buy Now
Liz 1 11 months ago by Chris (Admin)
9:51pm, 26th Oct 2018
I cant pair my tzumi bluetooth soundmates wireless earbuds I can pair them but When I go to wait for the chime I dont hear it and I only get sound out of the left ear bud
Problems connecting a Tzumi Sound Mates Buy Now to a ZTE Blade Buy Now
Christopher Lopez 1 11 months ago by Chris (Admin)
9:31pm, 26th Oct 2018
One side of the soundmates are working, but the other isn't. It keeps on flashing blue and red quickly
Caleb 1 11 months ago by Mike (Admin)
10:40am, 22nd Oct 2018
Headphones cause a delay in youtube and in netflix
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone7 Buy Now
Jonathon Rahim 1 11 months ago by Pedro (Admin)
10:39am, 22nd Oct 2018
get longer battery life
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 5 Buy Now
Norbert Bennetts 1 11 months ago by Luis (Admin)
10:17am, 22nd Oct 2018
Going to next song
Problems connecting a Tzumi Sound Mates Buy Now to Any device Buy Now
Travey 2 12 months ago by Travey
2:18am, 26th Sep 2018
Tzumi Sound mates : left earbud is lit red
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Benjamin Griffin 1 12 months ago by Chris (Admin)
6:13pm, 18th Sep 2018
Right ear doesn't turn on.
Grayson B 2 1 year ago by Grayson B
8:12pm, 4th Sep 2018
One earbud not turning on
Problems connecting a Tzumi Sound Mates Buy Now to an iPhone 6s Buy Now
Tre 2 1 year ago by Juan (Admin)
9:50am, 3rd Sep 2018
Both ear buds work for music but only one works on phone calls
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iphone 7s Buy Now
Deanna 3 1 year ago by Juan (Admin)
9:49am, 3rd Sep 2018
Earbud won't work
Problems connecting a Tzumi Sound Mates Buy Now to a Moto z2 play Buy Now
Lucas 3 1 year ago by Juan (Admin)
9:41am, 27th Aug 2018
The earbuds is not connecting
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6s Buy Now
Tsheten 2 1 year ago by Jackie
11:59pm, 25th Aug 2018
When watching videos there is sound lag
Bryon hinton 5 1 year ago by Andy (Admin)
5:46pm, 23rd Aug 2018
How to turn on both headphones
Problems connecting a Tzumi Sound Mates Buy Now to an Apple ipod touch Buy Now
shabnum 1 1 year ago by John (Admin)
11:25pm, 16th Aug 2018
My left earbud wont do anything
Cassandra Glover 1 1 year ago by Colin (Admin)
11:19pm, 16th Aug 2018
Both buds do not work at the same time.
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Aldo Bennigsohn 5 1 year ago by mauricio
2:21pm, 15th Aug 2018
Can anyone help me turn on my wireless ear buds/ head phones?
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone Buy Now
Brandon 0 1 year ago by Shubhankar
6:06am, 9th Aug 2018
Music wont play in both ear pods
Problems connecting a Tzumi Sound Mates Buy Now to an iPhone 6s plus Buy Now
Teanna 2 1 year ago by geeda
2:37am, 6th Aug 2018
Tzumi Sound Mates won't power on
LL Weaver 1 1 year ago by Mike (Admin)
2:44pm, 3rd Aug 2018
It wont play anything after I pair and connect to the device
Problems connecting a Tzumi Sound Mates Buy Now to a LG Aristo Buy Now
Rony 1 1 year ago by John (Admin)
12:48pm, 31st Jul 2018
Tzumi Sound Mates : How to fix the charger?
Problems connecting a Tzumi Sound Mates Buy Now to an Apple iPhone 6s Buy Now
Jade McGuire 1 1 year ago by Mike (Admin)
3:05am, 27th Jul 2018
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